Operations Manager I

Coordinates and supervises the daily and weekly activities that occur within assigned area of the location/operation; provides leadership, motivation, training, and development of workforce; executes against customer/site requirements; participates in continuous improvement activities as part of the site management team and ensures company policies are followed and site develops positive work culture

Associate Interaction (70% time) –; Example activities include Associate Development, one on one coaching, walking throughout work area during assigned shift, conflict resolution among associates, associate group meetings and training. Specifically:

- Direct the necessary daily activity to ensure a safe, secure, clean and fair work environment for associates.
- Deliver associate orientation, training, performance reviews, and/or development as appropriate
- Participate in the management of turnover among hourly staff consistent with the site turnover objectives.
- Ensure the associates have proper access to the necessary tools to perform their assigned duties and that the tools are routinely inspected and maintained.

First Choice / Process Improvement (10% time) –; Example activities include action planning with client, project planning follow-up, space planning, turnover review and workshop participation. Specifically:

- Organize and lead the focus on improved productivity levels in a manner that first stresses effectiveness by improving processes and secondly stresses the efficiency of associate work.
- Collaborate with the regional sites to share in safety, labor sharing, and best practice initiatives.
- Participate in the completion of workshop action plans, projects and best practice
sharing/implementation.

Planning (5% time) - Example activities include manpower planning, equipment maintenance, work flow prioritization and daily scheduling. Specifically:

- Plan, manage, and adjust the daily workload and staffing to minimize the unplanned overtime.
- Ensure shift/daily/weekly workload planning and volume forecasting routines are accomplished (i.e., staffing, equipment, space).

Human Resources (5% time) - Example activities include identifying labor needs, interviews and recruiting activities, implementing training, and coaching / counseling for improved performance. Specifically:

- Ensure company policies are communicated, applied, and enforced (i.e., safety, accounting, operational, regulatory, and administrative).
- Maximizes quality and productivity by understanding job standards for each function, and evaluating performance variances in order to identify root cause and corrective action.

Communications (5% time) - Example activities include staff meetings, customer interactions, vendor/service provider interactions, and internal communications with peers, staff and internal business unit departments. Specifically:

- Effectively communicate work task Standard Operating Procedures, convey key information during pre-shift meetings and ensure appropriate shift hand-offs.
- Provide a professional environment with relation to external customers and vendors such as drivers, dispatchers, and customer representatives.

Operations Manager I

Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment?Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees?If you’re looking for change, and you’re ready to make changes … we’re looking for you.

DHL Supply Chain is a world-class company, and we hire world-class people. People who aren’t afraid to work hard – in fact, people who want to work hard.

Our Operations Managers do just that – every day, all day. They have the drive to lead, the passion for excellence, and the enthusiasm for team development that we need. They’re not just ready to face the challenges of the day – they’re psyched about it because they know they are a part of everyday life.

Job Description

• You’ll manage multiple areas with multiple priorities and multiple stakeholders – every day

• Your supervisors will share your passion for excellence – because those are the only kinds of people we hire

• You’ll have a seat at the table where your observations and suggestions will be heard and acted on

• You’ll set the direction for your team, providing guidance toward continuous improvement

• You’ll support your team’s development through the endless learning opportunities DHL Supply Chain offers

• You won’t be micro-managed by your General Manager – but you will be held accountable

• You’ll learn, grow, and become the type of manager you’d like to work for

• You’ll love it

Required Education and Experience

• Bachelor's degree or equivalent, preferred

• 1-3 years logistics industry experience, required

• 2-4 years of experience in a supervisory or management role, required

• Experience with P&L management, objective setting and project management, required

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.