Welcome to the Drake companies: Part of UNACEM NA, the Southwest's leading supplier of cement and aggregate building materials. It is our mission to provide our customers with the highest quality products and services, while maintaining environmental and social responsibility and a strong focus on our most valuable resource, our employees. The Drake companies are growing rapidly, and we invite you to explore our site to find out more about us.
Job Overview
Responsible for providing expertise in IT technical support to end users as well as deploying new technologies in accordance with established technical standards revolving a wide variety of issues and working with the other members of IT to learn and assist in all areas of IT.
Requirements
- Incident Management - Monitors systems and identifies performance issues reactively and proactively. Follows standard protocols for troubleshooting incidents. Verify system/product operations. Works within strict time scales and elevates incidents within defined time windows.
- Installations - Installation and deployment of hardware and software as requested and approved for new and existing employees.
- Maintenance – All aspects of IT systems maintenance both hands on and assisting IT and coworkers.
- Onboarding and training of users.
- Other duties as assigned.
Knowledge, Skills & Abilities
- Associate degree, vocational or technical area.
- Experience should be around general IT Support knowledge, imaging, deployment, etc.
- Excellent organizational skills and attention to detail.
- Need to run and terminate cabling, deploy hardware and software, implement new systems and locations, lifting, walking, and performing tasks.
- Knowledge of IT software, systems, and infrastructure (Servers, Network, Phone, SAP, Business Systems, Fiber, Hardware, etc.)
- This job requires you to be hands on and support your locations, so being outside in a dirty environment is a normal aspect of the job.
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Growing Together To Build a Sustainable World (UNACEM North America)
Drake Cement and its sister location—the Tehachapi Cement Plant in California—form the cement unit of UNACEM North America. Together, they create a single, integrated business with an expansive market in the Southwest United States.
Why choose UNA?
Competitive Wages and Excellent Benefits: We offer competitive wages and excellent benefits packages, including medical, dental, vision, and life insurance, to ensure your peace of mind while on the job.
401k and Company Matching: Our 401k plus company matching will help you build wealth and hit your retirement goals.
Health Savings Account (HSA): An HSA allows you to care for your health and save money.
Paid Time Off and Paid Holidays: We understand the importance of work-life balance. Our paid time off and paid holidays allow you to spend time with your loved ones stress-free.
Diversity and Equal Opportunity: We promote workplace diversity by ensuring everyone has an equal opportunity.
Community Involvement: Drake is deeply involved in our communities and allows employees to volunteer for great causes.
Tuition Reimbursement Program: We support our employees who have demonstrated excellent performance by qualifying them for the Drake Tuition Reimbursement Program.
Safety: Safety is one of our core values. We lead by example and look out for one another.
Join us at UNA and be a part of a more considerable manufacturing effort with over 100 years of history and a focus on sustainability and social responsibility. We have some fantastic jobs lined up to help you grow with us!
About Drake
Drake Cement and its sister location—the Tehachapi Cement Plant in California—form the cement unit of UNACEM North America. Together, they create a single, integrated business with an expansive market in the Southwest United States. Why choose UNA? Competitive Wages and Excellent Benefits: We offer competitive wages and excellent benefits packages, including medical, dental, vision, and life insurance, to ensure your peace of mind while on the job. 401k and Company Matching: Our 401k plus company matching will help you build wealth and hit your retirement goals. Health Savings Account (HSA): An HSA allows you to care for your health and save money. Paid Time Off and Paid Holidays: We understand the importance of work-life balance. Our paid time off and paid holidays allow you to spend time with your loved ones stress-free. Diversity and Equal Opportunity: We promote workplace diversity by ensuring everyone has an equal opportunity. Community Involvement: Drake is deeply involved in our communities and allows employees to volunteer for great causes. Tuition Reimbursement Program: We support our employees who have demonstrated excellent performance by qualifying them for the Drake Tuition Reimbursement Program. Safety: Safety is one of our core values. We lead by example and look out for one another. Join us at UNA and be a part of a more considerable manufacturing effort with over 100 years of history and a focus on sustainability and social responsibility. We have some fantastic jobs lined up to help you grow with us!