Software QA Manager

Supervisory Responsibilities:

• Hires and trains quality assurance staff.
• Oversees the daily workflow and schedules of the department.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees in accordance with company policy.

Duties/Responsibilities:

• Develops, implements, and manages processes to ensure that products meet required specifications for quality, function, and reliability prior to delivery.
• Identifies and implements QA best practices.
• Identifies and sets appropriate quality standards and parameters for products.
• Communicates quality standards and parameters to QA team, product development team, and other appropriate staff.
• Coordinate product testing processes.
• Participates in product testing.
• Identifies and analyzes issues, bugs, defects, and other problems, particularly when problems recur in multiple products; recommends and facilitates solutions to these issues.
• Review client, customer, and user feedback.
• Maintains compliance with federal, state, local, and organizational laws, regulations, guidelines, and policies.
• Manage the Process Change system, including review and approval of change requests.
• Performs other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Proficient with Microsoft Office Suite, JIRA or comparable bug tracking software.
• Experience with automated testing.

EDUCATIONAL REQUIREMENTS

• Bachelor’s degree in Business, Engineering, or field related to the products being developed required.
• Three to five years of experience leading or managing QA teams required with supervisory experience a plus.

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Must have a legal right to work in the United States

• Company does not offer sponsorship

#LI-Hybrid, #LI-Remote

Job Type: Full-time