What are the responsibilities and job description for the Order Processor position at DRB?
Order Processor with DRB (10:30am-7pm shift) $0.50 shift differential
DRB is a growing and vibrant software company in need of an Order Processor. DRB Systems (“DRB”) is the leading provider of technology-enabled devices and software solutions to the North American car wash industry. We are looking for motivated and enthusiastic individuals to help our organization succeed. The Order Processor (OP) acts as an advisor with customers on Return Merchandise Authorization (RMA) resolutions and takes orders of both aftermarket hardware and software. The OP is responsible for order entry, creation of RMAs when applicable, configuring and testing of hardware that is shipped to the customer. The OP also takes the role of an internal corporate liaison with aftermarket solutions. This position will work closely with the Service and Repair technicians and may be cross trained in specific technical functions in receiving and repairing equipment.
What will our Order Processor do?
• Handles inbound calls for orders and RMAs with the goal of quantity and quality of calls taken and the overall customer satisfaction
• Handles outbound calls regarding orders and RMAs
• Responsible for the accuracy of after-market sales and RMA orders
• Configuration and testing of equipment sent out through the aftermarket process.
• Assists Service Technicians on receipt and maintenance of loaner/swap equipment.
• Provides aftermarket order support to multiple departments within DRB Systems, including Marketing/Sales, Development and all of Operations
• Must demonstrate willingness to assist others on the AMS team and is able to work productively in an independent environment.
• Responsible for accuracy and shipment process of after-hours equipment orders.
• Verifies adequate supplies in setup station bins for evening/weekend staff.
• Maintains after-market sales open call queue.
• Prepares quotes for after-market hardware and software. Follow up or close within 30 days.
• Creates and maintains after-market order documentation on SharePoint.
• Participates in process improvements to decrease incoming calls, accuracy of order entry and customer satisfaction.
• Performs all other duties as assigned by Management.
The right candidate will have:
Education: Currently pursuing High School diploma or High School Diploma (or GED or High School Equivalence Certificate)
Experience: Experience working with computer hardware and software. Customer service experience preferred.
Computer Skills: Proficient in Microsoft operating systems. Knowledge of computer hardware including network setups.
Other Requirements: Valid United States Driver’s License required. Aptitude for learning new software programs. Detailed orientated, ability to multi-task. Must be able to work 10am-7pm Monday thru Friday.
A Career with a High Rate of Return:
We will invest in your professional development and create an environment where you will be given an opportunity to grow and develop your career. We have flexible schedules and provide a comfortable atmosphere. We offer a competitive compensation and a wide range of benefits, including paid time off, health insurance with company HSA contribution, dental, vision, 401(k) with company match, life insurance, and disability insurance.
Top Reasons Employees Love Working for DRB Systems
- An Engaging and Collaborative work environment
- A real Work life/ Home life balance (flexible hours)
- Comprehensive Total Rewards Package (generous paid time off and affordable benefits)
- Impressive Workplace (Onsite fitness center, gaming area, free beverages and commons area)
- Growth and Development Opportunities
- Comradery and Professional Family atmosphere
- Forward Thinking CultureMarket
- Competitive Salaries
- Pie day (last Friday of every month)
About DRB Systems
It happens nearly a million times a day: Someone washes their car at a car wash using a computer solution provided by DRB Systems. At DRB Systems, we are makers of computer technology for tunnel car washes, having installed our systems at more than 3,500 sites. We are committed to excellent service provided by over 500 caring associates. We love to make new, cool products that help car wash owners live a better life. We are team players that enjoy each other’s company and the pleasure that comes with hard work.
Vontier is a $3B global industrial technology company focused on smarter transportation and mobility. Our six operating companies—Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, Hennessy Industries, and DRB Systems—are united by a powerful purpose: mobilizing the future to create a better world. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. Vontier’s pioneering solutions advance safety, security, efficiency, and sustainability worldwide.
Energized by our shared purpose and values, we have a strong culture shaped by a deep organization-wide commitment to inclusion, diversity, and equity (ID&E) and environmental, social, and governance (ESG). Eight vibrant global employee resource groups serve as powerful focal points for connection, community, and advocacy, and we actively support community causes through Vontier Cares. We offer flexible remote and in-person, open-space work options.
"Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law."
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