What are the responsibilities and job description for the IT Support position at Dream Home Care, Inc.?
About Us:
Dream Home Care is a compassionate care provider, dedicated to supporting individuals in need. We are seeking a skilled and motivated IT Support Tech to join our team. This role will start as a part-time position, with the opportunity to transition into a full-time role based on performance and the needs of the organization.
Job Description:
The IT Support Tech will provide essential technical support to staff, ensuring the smooth operation of technology systems. Responsibilities include troubleshooting hardware, managing accounts, and maintaining our network. The ideal candidate will be a strong problem-solver with excellent customer service skills and experience in IT management. You’ll also work with external vendors and help maintain data security across the company.
Key Responsibilities:
- Manage user accounts for new, existing, and outgoing employees
- Set up and configure computers, peripherals, and user accounts
- Install, configure, and troubleshoot software, hardware, and office equipment
- Diagnose and resolve technical issues for staff
- Collaborate with external vendors like Xerox, Spectrum, and Verizon
- Review cyber risks and maintain data security and backup systems
- Create and maintain a ticketing system for tracking technical issues
- Document all technical processes and procedures
- Plan and manage software upgrades, maintenance, and repairs
Qualifications:
- 2 years of experience managing IT systems and implementing SOPs
- Excellent communication and customer service skills
- Strong organizational and time management skills
- Proficiency in Office 365 and IT project management
- Ability to work independently and in a team environment
- Valid California Driver’s License with a clean DMV record
- Successful completion of background checks and clearances (Criminal Record, Child Abuse Index, TB, etc.)
Physical Requirements:
- Ability to lift up to 50 pounds and handle physical tasks related to technical equipment
- Must have good vision and be able to drive a motor vehicle
Why Join Us?
- Competitive hourly rate with growth potential
- Opportunity to transition from part-time to full-time
- Supportive and collaborative work environment
- Gain experience working with various technology systems and external vendors
Job Type: Part-time
Pay: $26.00 - $28.00 per hour
Expected hours: 24 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Ability to Commute:
- Torrance, CA 90501 (Required)
Ability to Relocate:
- Torrance, CA 90501: Relocate before starting work (Required)
Work Location: In person
Salary : $26 - $28
