IT Infrastructure Manager

Originally founded in 1991 as Harlem RBI, DREAM has grown to annually serve more than 2,500 youth across East Harlem and the South Bronx through a network of six PreK-12, extended-day, extended-year DREAM Charter Schools and community sports-based youth development programs. Through our commitment to rigorous academics, social-emotional learning, deep family and community engagement, and health and wellness, we create lifelong learners who are equipped to fulfill their vision of success in and out of the classroom. We dream big, as well, with an aggressive five-year plan to expand to serve 3,500 students across seven schools—growing our organization’s impact and leveling the playing field for all children. To learn more, visit wearedream.org.

Reporting to the Managing Director of IT, the IT Infrastructure Manager will be responsible for ensuring that the IT infrastructure team is efficient, effective, and can adapt to changing circumstances. The ideal candidate will have a proven track record of supporting an organizational LAN/WAN according to best practices, while nurturing positive relationships with staff and leadership.

• Work with Managing Director of IT to share in all IT infrastructure responsibilities, including infrastructure upgrades and build outs of new locations;
• Ownership of support for all aspects of the WLAN, LAN, and WAN environment;
• Manage IT infrastructure staff by recruiting, training, and coaching employees, communicating job expectations and appraising IT team member performance;
• Recommend information technology strategies, policies, and procedures by evaluating organization outcomes, identifying problems, and anticipating organizational requirements;
• Complete projects by coordinating resources and timetables with user departments;
• Troubleshoot and resolve user issues relative to IT software and hardware in a timely manner, including documentation of the supported components and procedures;
• Oversee the development and administration of help desk training procedures and policies;
• Participate in coverage for helpdesk duties as needed to ensure organizational IT needs are met;
• Ensure IT infrastructure health by monitoring, tracking, and reporting on critical IT resources;
• Participate in all IT and security audits, hardware and software evaluations, and maintain vendor relations;
• Ensure security of data, network access and backup systems;
• Complete additional duties as assigned.

• Bachelor’s Degree plus 5 years of experience in IT infrastructure OR Associates Degree plus 7 years of experience in IT infrastructure, required;
• Experience as a leader managing and/or mentoring team personnel, required.

• Communication and Project Management Skills
• Ability to communicate with and work well with all levels within an organization, specifically within the culture and processes used in educational organizations;
• Excellent communication skills orally and in writing, with the ability to present clear, precise and accurate reports and documentation;
• Highly organized with strong project management skills and a strong drive to meet organizational and departmental objectives.

• Technical Expertise
• Experience supporting educational technology needs for hardware and software in a youth-facing environment, including SmartBoards, document cameras, sound systems, projectors, etc.;
• Hands-on experience with computer networks, including setup and operational knowledge of Windows, Linux, Mac OS X, and Chrome operating systems;
• Experience setting up, configuring, and managing network components, including firewalls, routers, switches, and wireless access points;
• Strong understanding and experience working with MS Active Directory, group policies, security groups, and network logon scripting;
• Expertise in managing Virtualization platforms, including Hyper-V, and VMWare;
• Strong proficiency managing Mac OS X environment with Kandji software suite;
• Strong proficiency supporting Google Workspace environment, including Chromebook management, classroom, users, listservs, google drive, and other google apps;
• Knowledge of student data systems (i.e. Illuminate, PowerSchool), a strong plus.

• Mission Alignment
• A strong belief in the mission and values of DREAM, including the desire to make a difference in the lives of our students, families, and community;
• High energy, passion, and dedication;
• Customer service oriented approach to support.

• Preferred Experience
• Web Hosting, domain management experience, Google Analytics, HRIS Administration, Cloud computing - AWS, Azure, Google Cloud Platform, Experience with Ed-Tech, Procurement and asset management experience, preferred but not required.

• We offer comprehensive benefits including:
• Flexible Medical Health Plans,  subsidizing the majority of costs for the employee, their spouse/domestic partner and children
• The ability to select between a variety of medical plans according to what best suits the employee’s needs
• Dental and vision plans
• Disability benefits
• Life insurance
• Up to 12 weeks fully paid of Parental Leave 
• Flexible spending account options
• Pre-tax commuter benefits (parking and transit)
• Fitness and entertainment discounts
• A variety of support through our employee assistance program (EAP)
• A 403(b) retirement plan with employer matching up to 4% after one year of employment
• Referral bonuses
• All full-time Network Support Team employees are eligible for approximately 48 days off throughout the year including holidays, sick days, personal days and summer Fridays
• Benefits are subject to change.

• DREAM offers a competitive salary commensurate with relevant experience with the potential for an annual performance-based increase. The incoming salary range for this position is $105,000 to $115,000 per year. New hires are typically brought into the organization at a salary closer to the start of the range depending on qualifications, internal equity, and the budgeted amount for the role. All staff are eligible for annual performance-based increases. Because we value staff tenure in each role, we do not currently cap salary ranges.

Our Commitment to Diversity, Equity, and Inclusion

At DREAM, diversity, equity, and inclusion are a matter of mission. 

From our schools to our playing fields, DREAM is committed to building a team where each individual can bring their full identity and experience to work because representation matters—it enriches our team culture, enhances our ability to innovate, and strengthens our impact in and out of the classroom. DREAM engages staff that represent and appreciate the diversity of our majority Black and Hispanic student body, while working to ensure that our practices are equitable, welcoming, and productive. We are dedicated to creating a world where youth, especially youth of color, have permission to dream—along with the tools and opportunities to make their dreams reality.

Come dream with us.

DREAM Maxims

All Kids Can. This Kid Can.

DREAM is Family.

Fun is a Serious Value.

Teamwork Makes the DREAM Work.

Fail. Persist. Exceed.

DREAM Big.

Applying to DREAM

We know applying for a new job can be a daunting process. In addition, studies have shown that historically underrepresented individuals often only apply to roles if they meet 100% of the qualifications. We encourage all applications! You may be just the person we need. If you have any questions about your application or interview process, do not hesitate to ask your recruiter; we are here to help!

DREAM provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact your recruiter. 

Salary : $105,000 - $115,000