What are the responsibilities and job description for the FOH Keyholder position at Dreamland BBQ?
POSITION SUMMARY
Oversees all facets of the restaurant. Must have strong customer service skills. This position requires a working knowledge of restaurant operations. The person must be friendly, enthusiastic, and project a positive and professional image as this person works in a customer relations environment. Must be capable of working 50 plus hours per week on multiple shifts in a restaurant floor and kitchen environment. Must also be able to lift a minimum of 50 pounds.
CORE RESPONSIBILITIES
- Will supervise all staff in accordance with the operational standards, procedures and policies.
- Must learn to perform each position in the restaurant.
- Is responsible for CUSTOMER SATISFACTION and delivering the Dreamland experience.
- Will develop initiatives to build sales, profitability, and guest counts.
- Will assist in maintaining effective cost controls including daily inventory and regular check audits.
- Will ensure a safe and secure work and dining environment for personnel and guests.
- Will ensure all Federal, State and local laws are being complied with at all times.
- Will assist in scheduling staff to ensure the proper amount of staff is on the floor to provide excellent customer service.
AUTHORITY, RESPONSIBILITY & ACCOUNTABILITY
- Is responsible for the continued training of staff and maintaining a working knowledge of all menu changes, products, and Food Service laws and regulations.
- Responsible for overall customer service and food quality. Regularly taste tests menu.
- Responsible for the sanitation and cleanliness of staff and all restaurant areas.
- Inspects the front and back of the house frequently to ensure adherence to health and safety regulations and high industry standards.
- Will assist in the maintenance of records regarding restaurant operations, including manager logs, sales reports, payroll data, and employee communication records.
- Is responsible for the proper administration of all cash handling procedures.
- Any other duties determined by General Manager.
Education: Must have a minimum of a high school diploma. Two-year college education is preferred. Must be able to speak, read, write and understand the primary language used in the workplace. Must be or will be ServSafe Certified.
Experience: Must have a minimum 2 years food and beverage experience. Server or catering experience is preferred.
Company Introduction
It all started with a Dream…
… and it was in that dream that God visited John “Big Daddy” Bishop and told him to open a restaurant. Mr. Bishop obliged and opened the original Dreamland in Tuscaloosa, Alabama in 1958. In the early years, the restaurant sold everything from burgers to postage stamps. It was their hickory-fired ribs, however, that quickly became the local favorite.
Salary : $14 - $17
