Dental Lab Department Manager

Responsible for department and laboratory objectives by managing staff; planning and evaluating department activities; as well as, coordinating, and championing technical issues with external customers as well as with laboratory leadership, direct reports and other internal departments.

• Provide leadership and supervision of all aspects and functions in the Ceramics Department, ensure product quality, profitable unit sales growth, and overall team development.

• Communicates job expectations; developing team member goals, planning, monitoring, and appraising team members; coaching, counseling, and disciplining team members; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Maintains quality service by enforcing quality standards; analyzing and resolving quality problems; identifying trends; recommending system improvements.
• Works closely with the General Manager and collaborates with other Department Leaders to manage overall lab productivity in meeting Company goals.
• Coordinates the efforts of team members to ensure that workflow, productivity and quality requirements are met.
• Champions continuous improvement activities to improve the performance of the Company. Reviews and updates standards for product quality ensuring consistency and predictability of final product and holds team members to those agreed upon standards.
• Champions effective communication between all departments, skill groups and team members. Creates a positive work environment in which team members can succeed.
• Stays current on customer service issues with clients and relates back to managers and team members to resolve issues effectively. Follow up on all customer complaints to ensure the issues identified are resolved to the customer’s satisfaction and use as an opportunity to coach team members.
• Makes final determinations on hard rules for doctor preferences and standards.

• Schedule and lead meetings with the team on a consistent basis. Actively participates in all other leadership meetings.
• Prepares and conducts team member performance appraisals, performance improvement plans and disciplinary actions of all direct reports on a timely basis.

Minimum Education and Experience Required:

• Required: High school diploma or GED equivalent. Prefer college degree, or business related college courses.
• 5 years’ experience within the dental lab production environment, with 3 years’ experience managing and motivating teams.
• General knowledge of Microsoft Office products.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Relocation assistance
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Management: 3 years (Required)
• Dental Technician: 5 years (Required)

Work Location: One location