Rehab Clerk II

Clerk II position is responsible for a variety of clerical and administrative duties in Rehabilitation Services including, but not limited to: maintaining knowledge of regulatory guidelines & third party payer guidelines, preparing documents, referral management, assures proper pre-authorization of insurance accounts, tracks physician orders for coverage of services, and assists in providing excellent customer service presentation for front desk and reception operations. Clerk II performs multiple tasks including, but not limited to a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.

Responsibilities:

• Consistently receives patients/clients in person and on the phone by using prompt and courteous responses.
• Maintains safe and clean working environment by complying with procedures, rules, and regulations, and adhering to infection-control policies and protocols
• Coordinates with Supervisor for plan of care management, patient scheduling, referral management, and discharge processes to ensure productivity and scheduling efficiencies.
• Coordinates a proficient admissions process to include initial patient/physician office interaction to therapy start, pre-authorizations, insurance verifications, registering patients/clients, and confirming demographic information.
• Assists Supervisor with carrying out financial counseling processes and monitors and ensures covered services.
• Receive payments, issue invoices, and follow up on outstanding payments in a timely manner.
• Coordinates with Supervisor to assure chart content is complete and accurate for all outpatient recurring admissions to include timely evaluation/re-evaluation, physician certifications/re-certifications, progress reports, discharge reports.
• Performs documentation audits to ensure timely/completed documentation (evaluation/re-evaluation, physician certifications/re-certifications, progress reports, daily notes, and discharge reports), accurate charges and stats.
• Maintains legal and accreditation compliance by adhering to policy positions concerning federal, state, and local regulations and Joint Commission on Accreditation of Healthcare Organizations (JACHO) standards.
• Perform clerical duties, such as filing, faxing, answering phone calls, and responding to emails and maintains working knowledge of office devices and processes.
• Demonstrates understanding of the obligation to preserve the confidentiality of customer and staff health and financial information and circumstances.
• Apply DRH Standards of Behavior and exhibit behaviors consistent with DRH core values.
• Satisfactorily performs other related duties as assigned.

Shift: 1

Hours: 24 hours pp

Type: Part Time

Category: Clinical