Rehab Clerk

Clerk I position is responsible for a variety of clerical and reception duties in Rehabilitation Services including, but not limited to: Providing support services required for efficient office operations, accepting assignments from a variety of staff, assuring that written and oral communications are disseminated, and that the client/patient base is properly instructed in accessing services. Clerk I also serves as a liaison between patient and clinical staff and provides excellent customer service presentation for front desk and reception operations. Clerk I performs multiple tasks including, but not limited to a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.

Responsibilities:

• Consistently receives patients/clients in person and on the phone by using prompt and courteous responses.
• Maintains safe and clean working environment by complying with procedures, rules, and regulations, and adhering to infection-control policies and protocols
• Coordinates with Supervisor for plan of care management, patient scheduling, referral management, and discharge processes to ensure productivity and scheduling efficiencies.
• Coordinates a proficient admissions process to include initial patient/physician office interaction to therapy start, pre-authorizations, insurance verifications, registering patients/clients, and confirming demographic information.
• Assists Supervisor with carrying out financial counseling processes and monitors and ensures covered services.
• Receive payments, issue invoices, and follow up on outstanding payments in a timely manner.
• Coordinates with Supervisor to assure chart content is complete and accurate for all outpatient recurring admissions to include timely evaluation/re-evaluation, physician certifications/re-certifications, progress reports, discharge reports.
• Performs documentation audits to ensure timely/completed documentation (evaluation/re-evaluation, physician certifications/re-certifications, progress reports, daily notes, and discharge reports), accurate charges and stats.
• Maintains legal and accreditation compliance by adhering to policy positions concerning federal, state, and local regulations and Joint Commission on Accreditation of Healthcare Organizations (JACHO) standards.
• Perform clerical duties, such as filing, faxing, answering phone calls, and responding to emails and maintains working knowledge of office devices and processes.
• Demonstrates understanding of the obligation to preserve the confidentiality of customer and staff health and financial information and circumstances.
• Apply DRH Standards of Behavior and exhibit behaviors consistent with DRH core values.
• Satisfactorily performs other related duties as assigned.

Shift: 1

Hours: Monday-Friday, 80 hrs pp

Type: Full Time

Category: Clinical

Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or/ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Rehabilitation services knowledge and/or industry experience, familiarity with office procedures and basic accounting principles, mathematical skills, strong oral and written communication skills, results-oriented, employee training experience, self-motivation, organizational and time management skills, and customer service skills. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to read, analyze, and interpret technical procedures and governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

Education and/or Experience: At least a High School diploma or General Education Degree (GED); At least 3 months of related experience and/or training in a healthcare setting preferred. Proficiency with typing, Microsoft Word and Microsoft Excel preferred.

• Safety-Sensitive Position

**As a condition of employment, vaccinations are required per DRH Policy. Medical and Religious Exemptions are available upon request.

*** This position requires respirator and fit testing. Required testing will be performed on all team members at risk for exposure to airborne infectious diseases, droplet producing procedures, or any caustic chemicals.