What are the responsibilities and job description for the CSR - Customer Service Representative position at Drillco Cutting Tools?
The Customer Service Representative provides high level, professional and effective customer service to support the activities of Drillco, to project a positive image of the company, its products and its services and to ensure the needs of our customers are met 100% of the time.
Responsibilities:
1. Answer all calls quickly with a positive, professional and cheerful attitude in order to establish a favorable first impression each and every time.
2. Accurately enter customer orders to achieve error free order entry thereby promoting a positive image of the company’s reliability and capabilities.
3. Develop knowledge and expertise of the customer service functions within the TECSYS system to ensure accurate input and output of information.
4. Carefully review orders received by fax, email or EDI to ensure quantities, prices, shipping methods, shipping locations and special requirements are complete and accurate prior to order entry.
5. Proactively contact the customer prior to order entry in the event any clarification is needed or there are irregularities in the quantities, prices, shipping methods, shipping locations, promotions or special requests. Document on the order with thorough notes any changes that are made by verbal agreement to the original order.
6. Tactfully and professionally encourage increases to customer orders that will benefit the customer if they were to reach a higher discount level or promotion opportunity.
7. Quickly and efficiently handle customer inquiries relating to orders placed, scheduled delivery, tracking, cancellations, additions, backorders, product availability, discrepancies, etc., with the goal of exceeding expectations.
8. Understand and provide RGAs, order quotes, discrepancy corrections, conformation copies, shipping information, backorder status, discount policy information, stock availability, pricing, distributor location information, among others.
9. Other duties as assigned.
Quicky Learn our product offering of Cutting Tools to customers and the series of products.
www.drillco-inc.com
Regular and dependable attendance in line with company business hours and policy is an essential requirement of this position.
Experience & Education:
1. High school diploma or equivalent.
2. 3 – 5 years customer service experience. (Industrial Cutting Tool Experience would be favorable)
Desired Skills and Experience
1. Experience & Knowledge
2. Leadership Skills
3. Team work Skills
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid training
- Profit sharing
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: One location
Salary : $17 - $0