Manager, Franchise Services

Overview

Driven Brands Holdings Inc. (NASDAQ: DRVN) (“Driven Brands”) headquartered in Charlotte, NC, is the parent company of some of North America’s leading automotive aftermarket brands including Take 5 Oil Change, Meineke Car Care Centers, Automotive Training Institute, Maaco, CARSTAR, ABRA, Uniban, Car Wash US, FIX Automotive, 1-800-Radiator & A/C, and PH Vitres d’Autos. Driven Brands has more than 4,300 centers across 15 countries, and combined, all businesses generate approximately $4 billion in system-wide sales and service revenue over 50 million vehicles annually.

Driven Brands is the quintessential growth company, more than tripling its revenues, brands, employees, and profits over the past six years. The primary focuses of the company are growing its franchisee’s profitability, all brands’ unit count, and creating opportunities for its employees, franchisees, and investors. Our culture of meritocracy inspires high performance and innovation among our employees. We enable our employees and franchisees to go further, faster— generating growth for our franchisees' businesses and our employees' careers. For more information, visit drivenbrands.com.

The Manager of Franchise Services reports to the Director of Franchise Services and is responsible for providing leadership and support in the ongoing creation, implementation, and development of curriculum, instructional services, learning management system, training videos, and system wide training rollouts.

Responsibilities

• Work with SMEs to write and design training curricula, materials, and programs including functional technical skills, leadership development, and new initiatives
• Manages and develops engaging and intuitive eLearning content (including modules, scripts, videos, quizzes, etc.)
• Works simultaneously on 3 projects
• Ensures the LMS is maintained, organized, and has up-to-date & relevant content
• Uses learning and instructional design theory in collaboration with the Learning and Development team to complete needs assessment, develop, test, and deploy solutions
• Other tasks reasonably aligned with the functions required to ensure the communication and training needs are met from leadership’s expectations
• Collaborate with vendor partners to leverage available training
• Develop and facilitate ILT programs
• Support cross functional departments on training needs
• Effective budget management to achieve annual goals
• Support Training Center operations
• Collaborates with cross-brand L&D team members
• Drives culture in the Support Center and Field Support Teams
• Supports convention related training and breakout session materials creation/facilitation

Qualifications

• Bachelor’s degree or relevant experience
• Experience in Instructional/Graphic Design
• Video directing/editing experience preferred
• Must provide portfolio (please provide a link or attach documents when applying)
• Resume reflects your writing and design skills
• Proficient in Microsoft Office
• Good sense of humor
• Desire to bring a sense of liveliness and fun to training content (make or storyboard engaging creative videos)
• Positive customer experience mindset, desire to serve and help others
• Extreme attention to detail
• Must thrive in a fast-paced environment
• Visual design skills (Adobe Creative Suite) preferred
• Ability to create instructional text, audio, and video scripts
• Proven experience in consolidating large amounts of information into concise end products
• LMS management experience

Requirements

• Must live in the Charlotte area
• Be willing to travel up to 25%
• Have reliable transportation

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