Director, Credit and Collections

Company:Driven Brands We invite you to join us at Driven Brands! Headquartered in Charlotte, NC, Driven Brands (NASDAQ: DRVN) is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash. With over 4,500 centers in 15 countries, Driven Brands is the parent company of some of North America’s leading automotive service brands including Take 5 Oil Change, Take 5 Car Wash, Driven Glass, Meineke, Maaco, CARSTAR, and more. Our network services over 50 million vehicles annually and generates more than $5 billion in system-wide sales each year. Our culture inspires high performance and innovation, enabling our employees to go further, faster in their careers. With amazing people and great brands, we confidently look forward to exciting growth ahead, and believe in following the values that support this vision. JOB DESCRIPTION: Responsibilities: Lead, inspire, motivate, and influence a team of associates while cultivating high performance through coaching, mentoring and ongoing training and development. Manage a complex and high-volume billing and collections operation to ensure achievement of company goals on aging, DSO, bad debt, and etc. Provide leadership and vision by identifying the optimum accounts receivable model that achieves efficiency goals and maintains speed and quality of service and leads the team to achieve that objective. Manage customer accounts and ensure highest level of customer service, while focusing on collections and maintaining appropriate credit limits. Partner with leaders in sales and order management to drive improvements in the order to cash value stream. Ensure balanced workloads and optimized team structure and resources to ensure scalable and efficient functions. Collaborate and build proactive, positive relationships with business partners, peers, and customers. Facilitate aging and collection meetings with operations/sales providing action-oriented follow-up that drives accountability for all business owners. Drive continuous improvement in day-to-day credit, billing and collections activities by proactively identifying and eliminating root cause barriers to accuracy, productivity, and quality. Create and maintain a roadmap of process and technology enhancements that lead company to a best-in-class credit and collections organization. Establish and oversee compliance with company policies and procedures that govern the credit and collection activities of the organization. Manage the investigation of credit risks involving customers and suppliers and the collection of amounts due to the organization. Partner with finance leadership to forecast balance sheet and income statement accounts related to accounts receivable, bad debt, sales adjustments, etc. Where appropriate, utilizes collection mitigation strategies such as payment reminders, dunning letters, payment plans, establishment of notes, etc. Oversee the administration of bankruptcy/notice of default to franchises, and related issues. Analyze trends, mine data, review reports for actionable insights, and report key financial monthly results and metrics. Analyze and assess accounts receivable and bad debt reserve requirements in accordance with company guidelines and generally accepted accounting principles. Performs all duties inherent in the role of a Director including hiring, terminations, review, and development of associates. Drives the company’s culture in the department and throughout the company to ensure unity of purpose and fulfillment of company’s mission. Participates in special projects and performs additional duties as required. Qualifications: Bachelor’s degree in business, finance or accounting or a related field. Minimum 10 years of experience in credit and collections. Minimum 7 years managerial experience in credit or collections is required. Experience in a public, SOX controls environment Strong financial operations experience (operationally and finance) – global experience preferred Track record of building and developing effective teams. Ability to hold the business accountable to the adherence of business policy, contractual requirements, and standard accounting procedures Must have experience in establishing and achieving specific targeted goals related to DSO, aging and bad debt. Excellent Excel skills, data analysis and problem-solving skills. Excellent oral and written communications skills are also required. Experience managing large teams (15 ). Experience with lean, continuous improvement or six-sigma preferred. Experience working with IT in development of new system/process enhancements, including requirements building/gathering Experience working with large data sets and providing robust analytics and insights to business leaders. #LI-DM1 #LI-Hybrid #DBCORP