What are the responsibilities and job description for the Team Lead position at Driven Brands?
- Directing and supervise employees in the absence of the Site Manager and/or Assistant Manager
- Execute open & close duties and follow designated procedures
- Ensure a safe environment for all employees and customers by ensuring compliance with safety procedures
- Resolve customer complaints in the absence of the Site Manager and/or Assistant Manager
- Always be ready to assist customers with menu options and payment
- Provide customers with information and benefits of the fast pass program
- Guide cars onto the track with a focused, pleasant, and competent demeanor
- Perform visual inspections of the condition of each vehicle prior to entering the tunnel
- Be proficient with all policies and procedures and able to perform them on a daily basis as needed
- Keep the entire property spotlessly clean and ensure everything is kept in the proper place and organized
- Keep vacuums unclogged, hoses hung properly, and trash cans emptied
- Be polite and available to address all customer concerns and handle them in a professional manner
- Work safely and report safety or maintenance issues to management
- Other duties as assigned
Job Types: Full-time, Part-time
Pay: $12.00 - $14.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekend availability
Supplemental Pay:
- Commission pay
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location
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