Job Posting for Remote Customer Service Specialist at Driven Design & Embroidery
We are seeking a highly motivated and experienced Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for delivering exceptional customer service and ensuring customer satisfaction. You will interact with customers over various communication channels, providing product information, resolving queries, and addressing complaints. The ideal candidate is a people-oriented professional with excellent communication and problem-solving skills.
Responsibilities
Act as the first point of contact for customers, ensuring prompt and professional responses to inquiries and issues
Provide accurate product information and assistance to customers
Respond to customer queries and complaints via phone, email, and live chat in a timely manner
Collaborate with cross-functional teams to address customer concerns and provide resolutions
Maintain customer records, update database systems, and ensure accuracy of customer information
Identify areas for improvement in customer service processes and implement effective solutions
Stay up-to-date with product knowledge and industry trends to provide accurate and relevant information to customers
Requirements
High school diploma or equivalent
2 years of experience in customer service or a related field
Excellent verbal and written communication skills
Strong problem-solving and decision-making abilities
Exceptional interpersonal skills and the ability to build rapport with customers
Proficiency in using customer service software and databases
Able to work in a fast-paced environment and handle multiple tasks simultaneously
Strong attention to detail and organizational skills
Salary.com Estimation for Remote Customer Service Specialist in Saint Paul, MN
$29,414 to $37,957
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