Cashier and Customer Service

The Customer Advocate support customers in resolving issues related to self-service experience. Ultimately, the goal is to provide the highest customer satisfaction by providing better visibility and faster resolution of customer-related issues.

Primary Responsibilities

· Navigate customers through the process of submitting an order through the self-service portal

· Answer inquiries regarding customers' accounts

· Keypunch supplier and sample withdrawals

· Electronic imaging

· Research shortage and miss-shipped claims

· Process/enter orders and pick-ups

· Handle calls from customer service queue

· Process winery direct orders

· Scan and index customer credit files into the imaging system

· Add partners, drop partners, self-incorporated accounts and inactive systems.

· Identify outdated, obsolete and duplicate documents from customer files

· Handle all salespersons changes at the beginning of each month

· Research returned mail with an incorrect address and make the necessary corrections

· Handle delivery claims and logs (shortage claims, miss ships, etc.)

· Pull faxes and invoices off the printer and distribute them to appropriate desks. Communicate with the sales force, customers and A/R

· Perform the job in accordance with company and departmental policies and procedures

· Perform other related duties as assigned

Additional Primary Responsibilities

Minimum Qualifications

· High school diploma or equivalency plus 1 year of experience

· Knowledge with Generally Accepted Accounting Principles (GAAP), federal regulatory guidelines, and organizational objectives

· Proficiency using Microsoft Excel spreadsheets in creating pivot tables, develop charts, and complex formulas

Physical Demands

· Physical demands with activity or condition existing a considerable amount of time include sitting and typing/keyboarding using a computer (i.e., keyboard, mouse, and monitor) or calculator

· Physical demands with activity or condition existing an occasional to the rare amount of time include walking, carrying, reaching, standing, and stooping

· May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Ability to Relocate:

• Louisville, KY: Relocate before starting work (Required)

Work Location: In person