Lead Valet

JOB DESCRIPTION

 
JOB TITLE:                   LEAD VALET

DEPARTMENT:             VALET

REPORTS TO:              TRANSPORTATION ASSISTANT MANAGER  

SUMMARY:

The Lead Valet position provides leadership and/or coordination for daily parking operations while working alongside Transportation Runners by providing professional, courteous and overall satisfaction to all guests using valet service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for practicing, supporting and promoting the Company Service Standards at all times
• Demonstrate attention to detail and complete assignment accurately
• Leading the work group in delivering high levels of guest service
• Ability to follow instructions provided in both written and verbal form
• High attention to detail and workplace safety
• The Lead Valet may be asked to assist in coaching Team Members and offer recommendations
• Must be self- motivated and able to work under pressure
• Assist with guests in a prompt courteous manner
• Maintains communication and cooperation with other shifts and departments to keep fellow Team Members informed of all pertinent information
• Have a thorough knowledge of all areas of the garage, major streets, landmarks and freeways in the area in order to assist customers
• Keeps track of how many vehicles comes in
• Safely park and return guest vehicles in a professional manner
• Must be able to verify that the valet tickets have been completed property i.e. Vehicle & Guest Information, Valet Attendant Number and that damage is accurately documented.
• Checks to ensure that the vehicles are secure (doors, windows, trunk and that lights are off), email Hotel Management and if any issues are found
• Monitor and direct personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, and buses
• Provide daily direction to the Valet staff

QUALIFICATIONS:

• Must be at least 21 years of age
• Ability to drive and operate manual and automatic transmission vehicles
• Ability to communicate effectively with Team Members and Management in both written and verbal form
• Ability to communicate in English
• Proficient in computer applications

EDUCATION and/or EXPERIENCE

• Must possess a valid state-issued driver’s license with a current address and acceptable driving record
• Previous experience working in a Hotel setting
• High school diploma or the equivalent
• Must have or obtain all required work cards
• Must possess excellent guest service skills to effectively deal with guests
• Previous valet experience preferred

PHYSICAL, MENTAL AND WORK ENVIRONMENT

• Manual dexterity to operate job related equipment
• Must be able to stand during entire shift
• Work is typically in an area which may be noisy and may contain secondhand smoke
• Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling and grasping
• Able to effectively park and retrieve guest cars without causing damage to the vehicle
• Tasks will include but not limited to the maintenance and care of assigned area
• Constant contact with fellow Team Members and guests

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements efforts or working conditions associated with the job.   While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).