Client Success Manager

DS Tech is a cybersecurity, voice services, and managed IT, service provider. We are ranked as the Upper Peninsula’s top-rated managed IT company and #7 in all of Michigan. We are continually growing and seeking an experienced account manager to join our team!

Our most recent award can be found here: https://www.dstech.net/news-a-events/msp-501

Job Description:

DS Tech is seeking to hire a Customer Advocate / Account Manager with the following qualifications:

Required Skills & Duties:

• 3 years’ experience in a customer service role
• Ability to excel in a fast-paced environment
• Self-starter who can follow a task to its completion
• Meeting with clients (developing new accounts, maintaining existing accounts)
• Respond to sales requests (emails, quotes, demonstrations)
• Monitor & update the status of opportunities
• Develop relationships with clients to understand their business needs while delivering concierge level service
• Consult with clients on how DS Tech can help them achieve their objectives
• Develop a deep understanding of clients’ needs, resources, and recommend the appropriate solutions to satisfy their demands
• Maintain in-depth product knowledge of the service offerings of DS Tech & an understanding of industry trends
• Provide reports to Sales Manager
• Respond to operations team requests
• Monitor & update the status of service requests
• Receiving products, purchasing products, and light quoting
• Other duties and responsibilities as assigned by DS Tech
• Valid driver’s license
• Reliable & insured vehicle
• Reliable work record

Preferred Skills & Experience:

• Client relationship management experience is preferred
• IT Industry knowledge or interest in growing in the field
• Have exceptional customer service skills and a positive “can-do” attitude.
• Above average verbal communication, presentation, and interpersonal skills
• Possess logical problem-solving skills. Professionally respond to telephone calls, emails, and web-based service requests
• Critical thinking aptitude
• Empathy for team members and clients and a desire to help them
• Professional confidence, and excitement about solving problems
• A positive, courteous demeanor
• An aptitude towards service
• Openness to feedback & ability to learn from experience

Salary & Benefits:

Pay: $18.00 - $20.00 per hour

Benefits: 401(k) with up to 4% match, Dental insurance, Disability insurance, Health insurance, Vision insurance, Health savings account, Paid time off, Paid training, Profit sharing

Schedule: 8-hour day shift: Monday- Friday: 8am-5pm

DS Tech has been serving the Michigan area since 1976, providing IT Support such as technical helpdesk support, computer support and consulting to small and medium-sized businesses. Our experience has allowed us to build and develop the infrastructure needed to keep our prices affordable and our clients up and running.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• What interested you about working for DS Tech?

Work Location: One location

Salary : $18 - $20