Field Service Technician

DSC Communications Service Technician

Job Definition

The Service Technician performs highly skilled technical and provides electronic and computer expertise for the trunked and digitally configured communications system, and associated computer/electronic support equipment. The incumbent provides Connect Plus Network system planning, managing, programming, documenting, troubleshooting, repair; along with computer aided programming, troubleshooting and repair of the P25 Public Safety radios from Minnesota and Wisconsin entities.

Distinguishing Characteristics

The Service Technician is distinguished from other positions within the Technical Services division by performance of very complex, advanced technical work, which requires a high degree of training and expertise in the use of computers in IP/Networking applications. An in-depth knowledge of computer capabilities used in conjunction with proprietary software is a must for the optimization of Public Safety/911 communications systems. This position is given a greater level of program authority and responsibility including project management, programming, and optimization of customer systems.

The Service Technician works with a high degree of independence under broad program guidelines and general supervision of the Technical Services Manager.

Key Tasks and Duties

• Interprets schematic diagrams and utilizes software to perform repairs and programming on portable and mobile two-way radios, mobile data terminals, voting receivers, digital microwave equipment, radio control consoles, repeaters and data base stations.
• Utilizing computer data bases, develops and coordinates routine preventative maintenance schedules on all telecommunications equipment to include portable and mobile two-way radios, base stations, and repeaters, digital microwave systems, mobile data systems, etc.
• Orders parts and materials through a computerized inventory/purchasing system to maintain inventory for routine and emergency maintenance and repairs.
• Design, implement and document unique systems, wiring and/or circuits using computer software in response to customer needs.
• Develop and coordinate routine preventative maintenance schedules on city/county 911 and simulcast communications systems.
• Utilizing proprietary software, manages customer accounts and subscribers within the DSC Connect Plus Regional Communications Network.
• Develop and implement subscriber fleet map templates for various TRBO customers and incorporate information into user data base.
• Enter programming archives into customer data base on all work performed.
• Attend IP/Networking schools and seminars as assigned to upgrade skills.
• Participate in Vendor technician training and DSC in-service training sessions; special events including communications systems activations and customer training sessions.
• Prepares program reports, correspondence and presentations with the aid of Microsoft Word, Excel, Power Point and CAD Programs.

Knowledge Of:

• Principles and techniques of radio systems technology, programming and analysis.
• Principles and techniques of computer technology, IP and Networking.
• Report preparation, research methods, and statistical principles.
• Application and interpretation of DSC policies and procedures as well as local, state, and federal laws and regulations relevant to the program area.

Ability to:

• Coordinate and participate in radio systems analysis, design and programming.
• Analyze data and develop logical solutions to complex problems.
• Accurate identify and evaluate client needs and requirements.
• Develop and deliver clear and concise reports for intended audiences.
• Interpret applicable laws, regulations, policies and procedures.
• Apply critical thinking, problem solving and collaborative approaches to improving program services.
• Effectively plan and carry out DSC policy directives and program goals in an effective and timely manner.
• Analyze situations thoroughly, identify potential problems, and find effective solutions.
• Establish and maintain positive and professional working relationships with managers, coworkers, other governmental jurisdictions, volunteers, the media and the public.
• Effectively communicate and express ideas both orally and in writing.
• Apply appropriate independent initiative, discretion, judgment and organizational skills to a variety of projects, assignments and situations.
• Understand and execute complex oral and written instructions. Apply available guidelines, policies and procedures in diverse situations.
• Prepare and present written correspondence, reports and materials in clear, correct and comprehensible terms from general notes and concepts.

Experience and Education – Any equivalent combination of education and experience that provides the applicant with the knowledge, skills and ability required to successfully perform the job will be considered. A typical way to obtain the knowledge and abilities would be:

• At least two years’ experience in radio systems technology or a related field with emphasis on systems maintenance, trouble-shooting and programming.
• Associate’s degree with major course work in communications technology or a related field may substitute for the required experience.
• Certified on IP and Networking applications through the Institute for Certification of Computing Professionals (ICCP) or equivalent.

Work Environment (Essential Functions)

Work is performed in various settings: primarily in an office environment at DSC communications, but also at customer locations. There is also limited travel to and from local and regional trainings, meetings and conferences or similar. Incumbent works with radios, spectrum analyzers, test equipment, laptop computers, network servers, desktop computers, remote connectivity including VPN and remote desktop, telephones, and other general office equipment that require detailed dexterity. Work involves keyboarding and manual dexterity, and also entails general reaching, stretching, and lifting of office supplies, and program equipment, such as paper, binders, files, phone sets, pamphlets, brochures, and display boards. Some walking, bending, carrying and moving program equipment and materials is required.

A successful candidate will be rewarded with a competitive wage, medical benefits, and company contribution 401k. We also offer a sign on bonus if you meet the criteria set forth and work through the probationary period.

We are an authorized service center for Motorola two-way communications products and among one of the leaders in the industry. We offer an array of wireless products including specialized wireless systems for business, industry and government as well as general wireless equipment, service, and rental products.

Job Type: Full-time'
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COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Work Remotely

• No

Job Type: Full-time

Pay: $19.00 - $28.00 per hour

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

License/Certification:

• Driver's License (Required)
• PLT License (Preferred)

Work Location: On the road