What are the responsibilities and job description for the Bilingual Advanced Support Agent position at DSI Systems?
DSI Systems Inc., an Authorized AT&T Distributor Partner, has immediate career opportunities for highly motivated individuals to fill one of our roles as an Advanced Support Agent. Agents are responsible for supporting our Dallas-based National Retail sales training and assistance efforts in large national retailers across the country, for AT&T products and services including Wireless and Broadband.
Tuesday-Saturday, 9:00 am-5:30 pm
Starting at $19.00/hour for Spanish bilingual
About DSI
DSI is a family-owned company that has been in business since 1984. We provide enhanced value that delivers results for our clients and partners; through sales management, marketing assistance, hardware logistic solutions, immersive training, engineering expertise, and proprietary software solutions.
We believe that relationships are the most important part of our business. Whether it’s mobility, broadband, video, commercial, residential, L&I, MDU, or all; we are a one-stop solution to help sales partners uncover growth opportunities.
Preferred Qualifications & Skills
- Experience with heavy phone use to answer customer inquiries with a high degree of accuracy, efficiency, and courtesy
- The ability to accurately enter a significant amount of computer data and navigate quickly
- Skills in establishing and maintaining good relations with customers by providing, courteous, efficient, and professional service
- Displays a positive attitude to ensure customer satisfaction
- Follows quality system procedures and processes
- Recognize, research, isolate and resolve customer inquiries
- Type and enter information into a database while a customer is speaking
- Must be able to provide clear, concise ticket documentation
- Review and update information in an internal data system
- Maintain up-to-date knowledge of products and customer entitlement options to provide proper information to customers
- Set proper expectations when calls cannot be handled immediately and follow through to their completion
- Meets internal SLAs for response times
- Effective attainment of key metrics (KPIs)
