What are the responsibilities and job description for the MDU Operations Specialist position at DSI Systems?
DSI is a sales enablement company with an immediate career opportunity for MDU Operations Specialist. This position plays a key role in the day-to-day support of DIRECTV MDU (Multi-Dwelling Units) Dealer Channel, processing property leads and flowing through in the proprietary SFDC Software system.
As the MDU Operations Specialist you will work on a team to review, process, and manage contracts in addition to supporting documents and paperwork required to launch a DIRECTV MDU Beam or Stream property. The role will require strong communication, problem-solving skills, relationship building, and the ability to work with multiple dealers and properties moving thru the operations funnel at the same time in the SFDC pipeline.
DSI’s unique go-to-market strategy, cutting-edge proprietary systems, and family-oriented culture make this an outstanding opportunity for the right candidate.
THIS IS AN IN-OFFICE POSITION THAT WILL REPORT TO OUR URBANDALE, IOWA OFFICE.
About DSI
DSI is a family-owned company that has been in business since 1984. We provide enhanced value that delivers results for our clients and partners; through sales management, marketing assistance, hardware logistic solutions, immersive training, engineering expertise, and proprietary software solutions.
We believe that relationships are the most important part of our business. Whether it’s mobility, broadband, video, commercial, residential, L&I, MDU, or all; we are a one-stop solution to help sales partners uncover growth opportunities.
- Work with dealer partners to manage leads and enter properties into the SFDC pipeline
- Verify and submit paperwork to move opportunities through the process
- Confirm all checkpoints on right-of-entry agreements, proof of ownership, and service contracts
- Communicating with dealers on properties moving through the sales stages to completion
- Processing reimbursement requests from dealers from available subsidy dollars by claiming
- On-boarding and training new dealers on the SFDC process
- Work as a team by moving properties through SFDC to launch and activation.
- Proficiency with Microsoft Office Suite, including Word, PowerPoint, Excel, and Outlook
- Previous experience in the satellite or telecom industry is preferred
- Bilingual (Spanish) is a plus
Specific qualifications
- High school diploma or higher
- Strong professionalism with a proven track record in sales
- Entrepreneurial mindset, with solid spoken and written communication skills
- Existing experience managing a sales pipeline and closing business
- Dynamic, highly motivated with integrity and passion for succeeding
- Prompt, strategic, highly organized, and goal-oriented with proven results
- Strong desire to take on new responsibilities
- Exhibit excellent time management skills
- Proficiently work with the team and independently
- The ability to balance multiple priorities simultaneously
Computer Skills
- Proficient in all Microsoft Office software; Excel, Word, and PowerPoint
- Medical, Dental & Life insurance are available on the first day of the month following your first day of employment – no extended waiting period
- 401k Plan with employer matching
- Paid vacation, personal/sick days, and bereavement time
- Employee Profit Sharing Program
- 50% AT&T wireless discount
- Paid training
- Advancement opportunities, we prefer to promote from within!
