About DSI

DSI is an expanding company providing IT solutions and services for 25 years with headquarters in the thriving Dulles Technology corridor (Ashburn, Virginia). We are committed to employee satisfaction through our benefits program and a friendly, team-based culture. DSI is a positive environment to grow, learn, and excel as an industry professional.

If you are looking for an exciting place to work that challenges your abilities and is financially solid and growing every year, then this is the place for you!

Benefits

DSI is a fun place to work and, in addition to this, we offer an environment where employees are collaborative and welcoming. Company sponsored benefits include 401(k) with a discretionary employer match of up to 3% of gross compensation, medical/dental/life/short & long-term disability insurance, PTO, and company paid holidays.

Position Summary

The position requires the individual to be responsible for managing the installation of dedicated wide area internet connections at various speeds from the Common backbone to various customer locations. This position requires good knowledge of Tier 1 ISP*s Routing Policies (WAN experience) as well as Network design, Routing, DNS, IP Subneting, TCP/IP protocol, (BGP, OSFP, RIP, and EIGRP) Security: NAT Configuration, Proxy Server, and Firewalls. Telecommunications, Good knowledge of (OCX, T3, fractional T3, T1*s and fractional T1, ATM, and Frame Relay,Voice Over-IP). Hardware (Routers, CSU/DSU, bridges, multiplexers, servers and switches configuration) Strong project management skills are required to compliment the required technical knowledge.  The position has the overall responsibility for implementing the service in order to meet the customer’s requirements, both technically and logistically.

Will be responsible to design and implement secure and manageable security infrastructures, providing senior level security engineering and operational support for security enforcement points and related LAN infrastructure across multiple brands. While ensuring that a broad and deep exposure to security, network, and server security best practices is applied and utilized.

The position also requires the individual to be responsible for managing the installation of security solutions in the enterprise platform for various customer locations.  The individual is responsible for, but not limited to, order assessment, technical evaluation, technical troubleshooting, overall project management, problem solving and final test and turn-up of the service to the customers. Good communication skills are necessary to organize outside customers, contractors, managers and non-management personnel in order to implement the service.

Responsibilities

An employee in this position will be responsible for communicating directly with customers. Work may be performed in our Configurations Center or on‐site at customer facilities.

• Pre-sales efforts such as bid response, SOW generation, BOM generation, Presentations and Demonstrations.
• Perform remote and on-site client consultation: plan, design, implement, and support the data center infrastructure
• Develop and implement the technical architecture and physical design of the network: analyze existing voice and data networks and recommend solutions
• Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems
• Assist Account Executives during the sales process by educating the customer about new technologies
• Assist in the management of projects
• Ensure a stable performance environement for Enterprise computer applications
• Must be comfortable working in a demanding environment where client satisfaction is our goal
• Directs the work of other technical team members and subcontractors
• Work is performed with minimal supervision by senior management
• Knowledge transfer and working well within a team are success essentials    
• Will effectively communicate with clients and end users

• Excellent English verbal communications and written documentation skills are required (must have the capability to write SOWs (statement of work), respond to technical requirements for RFPs (Request for Proposals)
• Facilitates calls between the customers and various teams to resolve any and all issues
• Tracks critical order milestones to meet customer delivery date
• Escalates issues and problems on behalf of the Customer
• Manages the entire order provisioning process
• Coordinates final testing between customer, consultants, and communication technicians
• Perform other related duties as required. *

Education and Experience

• Bachelor’s Degree required(Engineering – Information Technology)
• CCNP required
• CCIE Routing and switching Preferred
• A Minimum of 5-7 years of advanced hands-on experience
• Traveling can be up to 50% of the time, within the state of TX or out Of State
• Must possess excellent verbal and written communication skills and customer service skills
• Ability to work independently and/or as a part of a team
• Ability to sit for long periods of time
• Ability to follow directions and pay attention to detail

Physical requirements

Employee will be required to sit for long periods of time. In addition, employee is required to stand, walk, climb ladders, carry equipment, bend, kneel, crawl, reach, push, and pull. Must be able to lift up to 50lbs on a daily basis.

DSI is an equal opportunity and Affirmative Action employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.