What are the responsibilities and job description for the Customer Care Specialist - Waukesha, WI position at DSM?
Bring your passion. Build the future.
We are #hiring at DSM:
Customer Care Specialist - Hybrid
Location: Waukesha, WI
What you’ll do
Does the prospect of working in a sales environment excite you? Are you used to delivering outstanding support in a fast-paced matrix organization? Do you thrive in a dynamic position where you are dealing with multiple customers and requests on a daily basis? Do you strive for excellence in everything you do? Then our full-time position as a Customer Care Specialist might be the right next step for you!
What we bring
Working for DSM means the opportunity to really contribute to improve people’s lives and solving the challenges of today’s world. Challenging jobs, career opportunities and an inspiring environment allow you to enhance your personal development. DSM recognizes that the on-going success of the company depends on the continued development and engagement of our employees and pursues a fair and competitive remuneration policy, recognizing individual and team competencies and performance.
Your key responsibilities
• Provide order management support for customers.
• Develop and deliver solutions that support business strategies and meet customer expectations.
• Interact with Sales on regular basis.
• Effectively communicate with internal and external customers.
• Working in SAP to manage orders and keep customer information up to date.
You bring
• Bachelor’s degree preferred; Equivalent experience in related areas (Marketing, Sales, Customer Service) considered in lieu of degree.
• Strong knowledge of Microsoft application (Outlook, Word, Excel, PowerPoint) and Internet portals.
• Required knowledge in any ERP system. Experience in in SAP sales and distribution (SD) module such as: sales order and delivery functions, invoicing, credits/debits and return goods processes is preferred.
• Customer Service experience required and attention to detail needed.
About Marketing & Sales
Marketing & Sales are two distinct functions with different responsibilities that come together towards a powerful shared purpose – to create brighter lives for all. How? By understanding the needs of our customers and offering solutions that promote their success and impact, today and in the future.
Royal DSM is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected v Prepare and maintain reports as per process scope and/or as requested; Veteran status, status as a qualified individual with a disability, or any other characteristic protected by law.
How to apply
Interested in this position? Please apply on-line by uploading your resume in English via our career portal. The procedure will generally be in line with the DSM application process outlined on the DSM career website. Due to privacy regulations, we can only actively interact with applications via our career portal.
Royal DSM is an equal employment opportunity and
affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law.
Salary : $41,500 - $52,500
