What are the responsibilities and job description for the IT Technical Analyst position at DTE Energy?
DTE is one of the nation's largest diversified energy companies. Our electric and gas companies have fueled our customer's homes and Michigan's progress for more than a century.And as Michigan's largest source of renewable energy, we're creating a cleaner, healthier environment to power our future. We're also serving communities beyond Michigan, where our affiliated businesses offer renewable energy, emission control technologies, and energy services to industries in 19 states.
But we're more than a leading energy company... and working at DTE is more than just a job.At DTE, we take great care of each other and our customers, and we use our energy to be a force for growth and prosperity in our communities. When you join us, you'll be part of a team that welcomes, recognizes, and celebrates differences and values everyone's health, safety, and wellbeing. Are you ready to make that kind of difference? Bring your energy to DTE.Together, we can achieve great things.
Testing Required: Not Applicable
Hybrid Role: Must be able to come on-site periodically and reside a commutable distance from the assigned work location.
Emergency Response: Yes - Must be available to perform a primary assignment in support of DTE's emergency response to storms or other events that impact service to our customers.
- This is an intermediate professional level position. The IT Technical Analyst provides support to the IT senior level staff to implement and support a broad range of facility-based IT equipment or software. May participate in the development and/or research of advanced technologies. May solicit input from project managers and stakeholders in developing business case documentation, features and requirements. Works closely with business unit to review day to day support services, to analyze and to validate the accuracy of information, and work with the IT senior level staff to determine the feasibility of solutions. This role provides input into the in-scope technical architecture for sourcing projects. Must be able to apply proven communication, analytical, and problem-solving skills
- Under general supervision, drafts documents, maintains project features, requirements, use cases, change requests, review results, as well as project artifacts in accordance with organizational standards and processes.
- May participate in efforts in the identification of high potential technologies and coordinating the implementation into the standard applications practices of DTE; may participate in the development of plans, schedules, and projects to ensure on time and on budget implementation of best-in-class solutions while meeting corporate goals.
- May work closely with outside vendors to evaluate vendors solutions for applicability to DTE's business needs.
- Remains current with technologies and provides research and/or evaluation of specific products as required by management relevant to area of responsibility, i.e. Server Engineering, Network Engineering, Database Administration, Security, etc.
- Actively participates in working sessions used to elicit features and gather requirements. Gathers information, analyzes, designs, makes recommendations, and participates in solution implementation in area of responsibility.
- May be responsible for the set up and repair of infrastructure and resolution of desktop incidents.
- Acts as a liaison among stakeholders, project team, and leadership in order to understand the structure, policies, and operations of an organization; works in conjunction with team members and our architectural direction to recommend pathways that enable the organization to achieve its goals.
- May have responsibilities for trouble ticket/problem resolution.
- Provides planning and time estimates on assignments.
- Performs both independent and collaborative analysis activities.
- Works on projects of moderate to high complexity that may involve one or more business partners, interfaces or systems.
- Maintains an awareness of relevant technology trends, innovations and analysis techniques in the industry; works toward certification in areas of expertise.
- May assist with formal or informal presentations.
- May provide assistance with preparation of budget forecasting and other related financial reporting.
- Promotes continuous improvement philosophy and methodology that results in a continuous improvement culture within Information Technology. May utilize a variety of Operating System principles and tools to facilitate effective solutions that improve process design in all areas of the business.
- Education and experience requirements can be satisfied through one of the following options:
- High School Diploma and knowledge and capabilities typically acquired through at least 5 years of Information Technology related experience
- Associate degree or industry-recognized certificate (i.e the completion of a core group of courses designated by the institution) in an information technology related discipline (other non-Information Technology degrees will be considered) and the knowledge and capabilities typically acquired through at least 3 years of Information Technology related experience
- Bachelor's degree in an information technology-related discipline(other non-Information Technology degrees will be considered) and the knowledge and capabilities typically acquired through 1 year of Information Technology related experience.
Preferred
- Degree in an Information Technology related discipline
Tier 1 Cyber SOC experience
Experience investigating phishing emails using Microsoft Defender
Experience investigating SIEM alerts using IBM QRadar
Other Requirements
- Analytical, technical, organizational, and problem solving skills consistent with the ability to identify key issues from among a broad range of alternatives and recommend optimal solutions for various situations.
- Ability to work in a team, project, and/or matrix structure, supporting multiple clients.
- Broad understanding of analysis and IT industry, e.g emerging technologies, industry standards, support services, architectures systems design, and systems integration and solid knowledge of analysis and accepted IT processes and methodologies.
- Strong written and verbal communication and advocacy skills consistent with the ability to present the results of projects and research to management.
- Ability to influence and build relationships to foster a positive work environment and elicit support for acceptance of new technology within the organization.
- Experience and ability to create clearly defined business cases.
- Experience in use case design and possess the ability to create test data and queries to enable test execution and verification of results.
- Competent in multitasking (i.e the ability to prioritize and manage multiple tasks, issues or projects that may include high visibility initiatives and require innovation, teamwork, and planning).
Incumbents may engage in all or some combination of the activities and accountabilities, and utilize a variety of the competencies cited in this description depending upon the organization and role to which they are assigned. This description is intended to describe the general nature and level of work performed by incumbents in this job. It is not intended as an all-inclusive list of accountabilities or responsibilities, nor is it intended to limit the rights of supervisors or management representatives to assign, direct and control the work of employees under their supervision.
At DTE Energy, we are committed to providing an inclusive workplace where everyone feels welcome and a sense of belonging. We seek individuals with a heart for service, a passion to help our communities prosper, and ideas to help shape the future of energy. We are proud to be an equal opportunity employer that considers all qualified applicants without regard to race, color, sex, sexual orientation, gender identity, age, religion, disability, national origin, citizenship, height, weight, genetic information, marital status, pregnancy, protected veteran status or any other status protected by law.
DTE Energy is an equal opportunity employer and considers all qualified applicants without regard to race, color, sex, sexual orientation, gender identity, age, religion, disability, national origin, citizenship, height, weight, genetic information, marital status, pregnancy, protected veteran status or any other status protected by law.
