Job Posting for Slot Attendant at Dubuque Racing Association Ltd
Q CASINO POSITION DESCRIPTION
SLOT ATTENDANT
BASIC FUNCTION
Ensures customer service aspects of slot operations to run smoothly.
ORGANIZATIONAL RELATIONSHIPS
a) Reports to: Operations Manager
b) Supervises: N/A
SPECIFIC DUTIES AND RESPONSIBILITIES
Ensure compliance with all federal, state and local regulations, Internal Controls and company and departmental policies and procedures.
Maintain effective working relationships with Iowa Racing & Gaming Commission Representatives, particularly the duty to disclose and cooperate per IRGC rule 13.2(1)h.
Maintain effective working relationships with other departments and employees.
Ensures proactive customer service, personally resolving customer problems as required.
Performs hopper fills & jackpot payments per Internal Controls.
Authorizes slot payouts per Internal Controls.
Performs minor repairs, such as coin jams, as required.
EDUCATION, TRAINING AND EXPERIENCE
High School diploma or equivalency certificate.
STANDARDS OF PERFORMANCE
Be able to comprehend basic mechanical slot machine functions & perform minor mechanical repairs such as coin jams, hopper jams, etc.
Well organized, produce legible and accurate paperwork & possess good cash handling skills.
Willing and able to work non-traditional schedules, particularly nights and weekends.
Able to spend extended periods standing and walking.
Able to work in potentially stressful conditions (i.e. noisy, crowded, smoky, busy).
Strong customer service skills, personality and orientation.
Able to remain composed when dealing with irate customers.
MENTAL AND PHYSICAL REQUIREMENTS
Generally light, with occasionally medium work. Lifting up to 50 lbs.
Standing for long periods of time
Bending, Stooping and crawling.
WORKING ENVIRONMENT AND CONDITIONS
Generally, works indoors, repeatedly exposed to high noise levels & cigarette smoke (in casino), as well as high voltages on some equipment.
EQUIPMENT AND TOOLS
Various slot machines & their sub-assemblies
Small hand tools
Laundry Attendant-Holiday Inn Express Cedar Rapids-IA-Collins Rd
Salary.com Estimation for Slot Attendant in Dubuque, IA
$51,897 to $70,585
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