Assistant General Manager

Due North Car Wash is seeking one, motivated individual to fill the position of Assistant General Manager at our Hutchinson, Minnesota location.

The Assistant General Manager is required to help maintain a team of people who provide outstanding customer service to all customers in a clean, safe, friendly, and fast-paced environment. It is the Assistant General Manager’s goal to achieve a consistently great experience for the customer through the execution of superior customer service, maintained equipment, and well-trained and developed customer service and wash attendants.

This position is Full-Time, with a varying schedule and occasional weekend work required. The Assistant General Manager reports directly to the General Manager and will have supervisory responsibilities, overseeing anywhere from 5-20 employees. Pay is competitive, based on experience and qualifications.

Essential duties & responsibilities include, but are not limited to:

• Create a positive and productive culture through leadership, attitude and effort
• Ensure excellent wash quality through education, maintenance and communication
• Build positive relations and experiences for all customers
• Lead by example with a positive attitude and strong work ethic
• Support, train, mentor and grow team members to deliver a consistently high result
• Strive for excellence in all that you do!

Key Leadership Duties:

• Maintain high-quality day-to-day on-site store operations
• Completion of customer service goals
• Strive to exceed sales goals and stores sales growth
• Employee training and responsibility delegation
• Employee, customer and site safety
• Equipment and building service and upkeep
• Micro logic management and issue reporting
• Back of house coordination and documentation
• Minimum 45 Hrs. per week on-site to ensure an excellent customer experience
• Minimum of 4 weekend shifts per month

Car Wash Operations:

• Maximize flow of vehicles being washed through training and standards of performance.
• Be aware of any vehicles entering the wash with damages or extremely dirty, address the issue and prevent any further damages or dissatisfaction of wash due to already damaged or extremely dirty vehicles.
• Be alert to potential damage issues and will be expected to take corrective action to eliminate risks such as antenna removal, insure loose car parts are secure, sun roofs are closed, or in some cases, divert high risk vehicles from the wash and provide refunds.

Ensure team members are delivering a consistent experience, quality and convenient service to include:

• Greet customers with a smile as they enter the wash, provide direction to the vehicle operator to properly drive onto the conveyor, and prep the vehicle.
• Inspect each vehicle before loading into the wash.
• Pre-wash (prep) heavily soiled and hard to reach areas of vehicles while taking care to protect vehicle surfaces.

Customer Service:

• Increase car counts, revenue per car, vending sales, and monthly membership base.
• Handle customer inquiries, complaints, and compliments in a positive and friendly manner.
• Provide guidance and motivation to staff to increase unlimited monthly membership sales.
• Greet and interact with customers with a respectful and friendly demeanor and work to ensure their satisfaction.
• Provide accurate information to customers about wash packages and provide instructions on how to utilize the wash from purchase through vacuuming.
• Address any customer complaints with focus on resolution which may include running the customer through the wash again at no-charge, or obtaining contact information to allow for the owner to follow up on the complaint.

Cleaning & Maintenance:

Maintain a clean and safe environment at all times.

Ensure team members are executing daily and routine tasks including, but not limited to:

• Change or refill, wash soaps and chemicals and launder and fold towels.
• Utilize or replace water hoses, nozzles, brushes, soap buckets, brooms, hand tools, pressure washer, and grease gun.
• Ensure vacuums are unclogged, trash collector cans emptied, and hoses properly hung.
• Monitor and control chemicals daily and monthly. Troubleshoot any issues that arise with chemical/soap usage.
• Conduct daily preventive maintenance according to scheduling to prevent equipment downtime as much as possible.
• Conduct initial and periodic checks throughout the day on all equipment. Perform cleaning procedures of equipment daily.
• Conduct equipment repairs proactively and troubleshoot problems quickly. Work with company technicians when necessary.
• Review all equipment updates and maintain service records.
• Continue to improve knowledge of all equipment.
• Collect and handle cash deposits in a safe and accurate manner.

Any time not loading cars into the wash or supporting customers, the expectation is to be cleaning and maintaining equipment. Cleaning tasks include but are not limited to:

• Emptying trash containers into dumpsters
• Sweeping parking lots
• Cleaning out the tunnel
• Cleaning windows

Additional cleaning tasks will be required at the start and end of shifts which will include areas such as the mechanical room, office area, and bathroom. Observe wash systems for performance and take action to troubleshoot and report any issues found.

Safety & Security:

• Maintain a safe environment by always utilizing the proper safety equipment for each task.
• Always ensure the wash including any areas containing cash are never left insecure.
• Utilize safety glasses and gloves when handling chemicals.
• Lift properly.
• Stay clear of the conveyor when in motion, utilize emergency stop when working on or near the conveyor.
• Never step in front of a vehicle entering wash or being guided by the conveyor.
• Never leave cashiers open, unlocked, or otherwise insecure and do not remove or handle cash from cashiers in front of non-employees.
• Open and/or close the facility securing all entry points.

Supervisory Responsibilities:

• Assist in supervising a team of 5-20 people.
• Prepare work schedules for staff within a given budget and allotted hours.
• Train attendants to perform all possible duties and functions on site.
• Provide continuous training and coaching of each employee to maximize them to their fullest abilities.
• Execute training schedules and ensure proper training of all new staff.
• Maintain a professional appearance and keep personnel clean and uniforms neat in appearance.
• Lead by example and continuously train staff in customer service and equipment maintenance.

Qualification Requirements:

• Ability to display courteous and professional attitude Excellent customer service skills to ensure optimum customer satisfaction Strong desire to work flexible hours, such as weekends (highly dependable).
• Ability to work swiftly to deliver washed vehicles to customers in record time.
• Ability to interact ethically with fellow employees and customers.
• Excellent written and oral communication skills, as well as interpersonal skills.
• Ability to maintain a clean and organized appearance in a sometimes dirty environment.
• Ability to work autonomously, follow directions, and correctly implement tasks.

Education & Experience Requirements:

• Possess high school diploma or equivalent.
• Possess valid Driver’s License.
• Minimum 1 year of customer service experience is required.
• Minimum 1 year of experience managing a team.
• Previous car wash industry experience preferred, but not required.
• Combination of education and experience will be considered.

Physical Requirements:

• Ability to work standing over long periods of time.
• Ability to move hands and body freely, to bend, squat, reach, and climb, manipulate tools and parts with hands and fingers.
• Ability to lift items of moderate weight, up to 35 pounds.
• Ability to work outdoors and be efficient in all weather conditions.

Competencies:

• Leadership & Development
• Teamwork
• Responsibility
• Trustworthiness & Ethics
• Performance Management
• Results Oriented
• Excellent Customer Service Skills
• Professionalism

Benefits available to Eligible Employees:

• Competitive Pay
• Complimentary Car Wash Membership
• Flexible Work Schedule
• Scholarship Program
• Unlimited PTO for Eligible Employees
• Bonuses and Incentives
• Unlimited Snacks

Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Job Type: Full-time

Pay: $30,000.00 - $60,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Experience level:

• 1 year

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person