FOH Manager

Job Summary: Responsible for planning, directing, and coordinating operations and non-management personnel. Ensure adherence to Duffys brand standards, employment policies, health and safety standards and financial performance.

Major Areas of Responsibility:
Monitor all restaurant operations and conditions to ensure the quality of the product and guest services.
Monitor job performance; food and labor costs, budgets, and sales; labor payroll sheets.
Display good judgment.
Maintain a positive attitude and professional approach to coworkers and customers.
Demonstrate coaching/counseling skills.
Display a strong sense of urgency.
Delegate and follow-up.
Is approachable to team players.
Embrace 100% responsibility.
Model the Core beliefs.
Relationship building.
Ensure FOH execution of standards.
100% table visits - Effective resolution table visits
Prioritize guest relations.
Strong floor presence.
Expectation for positive review percentages on Customer Relationship Management (CRM) platform.
Hold effective pre-shifts.
Knowledgeable of all food specs.
Complete a line/temp check.
Write a prep list.
Place an order, adhering to pars, through food distribution company (Sysco).
Understand the delivery order error rate.
Basic interviewing skills.
Train/work closely with the FOH Trainers.
Write schedules for all employees.
Anticipate staffing needs.
Write floor plans for servers.
Utilize Hot Schedules/labor proforma/logbook/templates.
Utilize iControl for sales, item trends, labor, overtime, etc.
Maintain department labor standards.
Open and close store using checklists.
Run an effective wait.
Knowledge of FOH manager computer functions.
Health inspection compliance, FOH cleanliness/sanitation.
Comply with restroom standards.
Strong MVP and Paytronix knowledge.
Basic R&M knowledge.
Enter all food invoices and import Sysco invoices.
Involved in local store marketing initiatives.
Basic P&L knowledge.
Handle cash transactions, comps, or voids, and amounts of cash in drawers.
Understand Specific Measurable Achievable Relevant Time-bound (SMART) goals.

Qualification Standards
Dependability Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Initiative Job requires a willingness to take on responsibilities and challenges.
Adaptability/Flexibility Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Stress Tolerance Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
Attention to Detail Job requires being careful about detail and thorough in completing work tasks.
Self-Control Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Integrity Job requires being honest and ethical.
Cooperation Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Concern for Others Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Social Orientation Job requires preferring to work well with others rather than alone.

Essential Functions
Stand for long periods of time.
Use both hands and all fingers to handle, control, grasp, move, assemble or feel objects, tools, or controls.
Repeat the same movements.
Walk or stand for long periods of time.
See details of objects that are less than a few feet away.
See details of objects that are more than a few feet away.
See differences between colors, shades, and brightness.
Understand the speech of another person.
Speak clearly so listeners can understand.
Use stomach and lower back muscles to support the body for long periods without getting tired.
Keep your hand and arm steady while moving.
Move two or more limbs together (for example, two arms, two legs, or one leg and one arm).
Bend, stretch, twist, or reach out their body.
Be physically active for long periods without getting tired or out of breath.
Focus on one source of sound and ignore others.
Hear sounds and recognize the difference between them.
Use muscles to lift, push, pull, or carry heavy objects.
Use muscles for extended periods without getting tired.
Determine the distance between objects.
Coordinate movement of several parts of the body, such as arms and legs, while the body is moving.
React quickly using hands, fingers, or feet.
Add, subtract, multiply, or divide quickly and correctly.
Multitasking different work activities and shifting attention from one task to another.
Heavy lifting up to 40 lbs.
Occasionally exposed to toxic or caustic chemicals.
Occasionally exposed to extreme cold and/or heat (non-weather).