What are the responsibilities and job description for the Host position at Duffy's Sports Grill?
Reports to: General Manager
Job Summary: Responsible for providing a lasting first and last impression to every Duffy’s guest while controlling the restaurant's flow.
Major areas of responsibility:
Job Summary: Responsible for providing a lasting first and last impression to every Duffy’s guest while controlling the restaurant's flow.
Major areas of responsibility:
- Greet guests and seat them at tables or in waiting areas.
- Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
- Provide guests with menus.
- Answer telephone calls and respond to inquiries or transfer calls.
- Input takeout orders accurately into POS system.
- Speak with guests to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly, and guests’ concerns are addressed.
- Receive and record guest dining reservations.
- Inspect dining and serving areas to ensure cleanliness and proper setup.
- Inform guests of establishment specialties and features.
- Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
- Assist other restaurant workers by serving food and beverages, or by bussing tables.
- Direct guests to bar area while waiting for a table.
- Strong MVP Program knowledge.
- Maintain a positive and professional approach to coworkers and customers.
- Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Initiative — Job requires a willingness to take on responsibilities and challenges.
- Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
- Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
- Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Integrity — Job requires being honest and ethical.
- Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
- Social Orientation — Job requires preferring to work well with others rather than alone.
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