PROVIDER SUPPORT ASSISTANT - Endocrinology

The Private Diagnostic Clinic (PDC) of Duke Health is the world-class, multi-specialty physician practice comprised of 140 clinics located throughout North Carolina. The PDC recruits the top physicians and employees and retains them by offering competitive salaries and benefits and a supportive work environment where passion and purpose connect.   

To learn more about our culture, visit: https://www.youtube.com/watch?v=D4Mq59-No-k

We are seeking an Provider Support Assistant with DUKE SOUTH BAKER HOUSE to perform administrative responsibilities of a complex and confidential nature in support of major departmental activities to maintain efficiency in organizational operations. This position is REMOTE at this time. 

WE INVITE YOU TO APPLY IF:

• You have excellent communication, computer and multi-tasking skills.
• You seek to deliver outstanding customer service with each and every interaction.
• You are detail oriented, conscientious and take pride in ensuring accuracy in your work.
• You have at least one year of experience working in a Medical office. 

JOB DUTIES

• Assist/manage the Division’s clinical on-boarding process
• Assist faculty and staff with expense reimbursement entry
• Enter POs via Buy @ Duke
• Liaison with DHTS to maintain desktop and laptop PC optimization
• Coordinate all vender services; i.e. Water, Shred-It, Net Friends, etc. 
• Assist with space management
• Coordinate resident’s schedules regarding faculty shadowing
• Maintain the Division’s academic calendar
• Coordinate the CME process and Endo Grand Rounds
• Assist with the electronic communication of Endo Grand Rounds and Case Conference
• Support the Division’s Leadership Team (5 FTEs) as Follows: 
  1. Manage calendars
  2. Compose letters as requested
  3. Prioritize telephone messages, paper correspondences and other communications for response.  
  4. Assist all leadership faculty in other administrative functions as directed; compiling PowerPoint presentations, presentation/lecture set-up, data gathering, etc. 
  5. Schedule and coordinate meeting/teleconferences.  Identify conflicts and resolve them
  6. Send invites, reminders and agenda
  7. Order food for meetings as required
  8. Respond to requests from pharmaceutical representatives
  9. Put out-of-town meetings on calendar
  10. Put clinic/consults/call/inpatient weeks on calendar
  11. Coordinate travel for meetings including submission of registration, airfare, hotel reservations, rental car (if needed) and process reimbursement for out-of-pocket expenses
• Support the Division and the Division Chief as Follows: 
  1. Single Point of Contact (SPOC) for the Endocrine Division 
  2. Triage all incoming calls and direct appropriately
  3. With the Chief and Business Manager, maintain updated web presence and other communications 
  4. Maintain and Sync all divisional calendars; Fellows, DMS, Clinic, time away, etc. 
  5. Serve as back up to other administrative staff in times of absence or peak activity
  6. Order and maintain a sufficient supply of office supplies and equipment for the division
  7. Order business cards and prescription pads for faculty and Advanced Practice Providers (APPs)
  8. Plan coordinate academic and social gatherings as assigned
  9. Coordinate recruiting visits
  10. Maintain group mailing lists
  11. Manage Chief’s calendar 
  12. Coordinate annual performance/mentoring meetings between the chief and faculty/staff
  13. Coordinate staff meetings with key division leaders
  14. Plan and schedule conference calls
  15. Make conference/speaking arrangements 
  16. Arrange travel plans
  17. Prepare letters and correspondence
  18. Receive, route for signature and return all paperwork pertaining to evaluations, reappointments, promotions, licensure, etc. 
  19. Prioritize telephone messages, paper correspondences and other communications for response  
  20. All other tasks as assigned

REQUIRED QUALIFICATIONS

• High school diploma or equivalent education required. 
• One-year experience of clerical or general office support required.

ADDITIONAL INFORMATION

Certain jobs in the Private Diagnostic Clinic may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

The Private Diagnostic Clinic is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. 

The PDC aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description