ADMINISTRATIVE CLERK -DUKE HOMECARE & HOSPICE

Duke Homecare & Hospice Duke Homecare & Hospice offers hospice, home health and infusion services as well as serves as the home for the Duke Caregiver Support Program.

Our Hospice team works closely with a patient's physician to provide comprehensive, individualized care in the comfort their home or at our inpatient hospice facility located in Durham.

Our team of nurses, therapists, social workers, counselors, and chaplains help patients and their families manage advanced medical conditions.

Duke Home Health provides services in a patient's home that include skilled nursing, physical therapy, occupational therapy, speech therapy, social service, home health aides, and pain and wound management.

Our infusion team comes to a patient's home to administer intravenous medications, including antibiotics and chemotherapy, to children and adults.

Our nurses, pharmacists, dietitians, and patient services coordinators work under the direction of a patient's doctor to monitor needs and treatment.

In addition to the responsibilities and requirements described in the Duke job description, the Duke HomeCare & Hospice Administrative Clerk-Reception Services will be responsible for:

JOB SUMMARY

Provides receptionist services to Duke HomeCare & Hospice and administrative support to staff as required.

MAJOR JOB RESPONSIBILITIES

• Provide telephone and reception coverage responsibilities

• Effectively assist internal and external customers over the phone and in person

• Perform routine and varied clerical duties in support of general and specific office/reception activities

• Provides telephone and reception coverage in accordance with established triage processes, greets and announces walk-in guests to office, pages clinical staff appropriately, thereby facilitating clear and consistent communication processes.  Provides such services in a professional manner that promotes positive customer service to all internal and external parties

• Plan and or coordinate coverage of position during planned absences

• Position does require rotation of covering phones on Saturdays

• Coordinate special projects

• Maintain confidentiality of patient information

• Exhibit an attitude which promotes harmony and goodwill in the workplace

• Displays a clean, neat, professional appearance

• Promotes quality, comprehensive services through a team approach

• Perform other related duties incidental to the work described herein.

Minimum Qualifications

Education

Work requires knowledge of basic grammar and mathematical principles normally equivalent to a high school education.

Experience

Work generally requires three months of clerical or general office support experience to become familiar with activities involved with providing routine clerical support.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.