Assistant Technician

Duke University Job Descriptions

ASSISTANT TECHNICIAN

Job Title: ASSISTANT TECHNICIAN
Job Code: 0752
FLSA: N
Job Level: 07
Revised Date: 03/01/2020
Job Family: JF 20

Occupational Summary

The Parking Services Assistant is responsible for performing a wide variety of duties to support the operational efficiency of the University's Parking Access and Revenue Control System (PARCS). Such duties include maintaining and repairing electronic, electromechanical and mechanical equipment and devices related to parking, access control, and revenue control; performing routine preventive maintenance and servicing of parking control devices; coordinating maintenance and repair work by contractors, collecting money for parking payment devices, and monitoring use of, maintaining, and reporting the condition of parking areas.

Work Performed

Electronics: Troubleshoot and repair of parking meters and automatic parking gates. Repairs may include identifying and correcting faulty connections; identifying and replacing faulty components/modules; adjusting/calibrating equipment to operational specifications/tolerances; identifying and replacing faulty wire runs and other associated functions; and diagnose and report recommended major repairs.

Install special electronic/electrical circuits, apparatus or wiring schemes as necessary to provide enhanced functionality and efficiencies to supported equipment and systems.

Support Parking Systems Technicians in the repair and maintenance of electronic parking control systems and devices. Develop basic diagnostic and troubleshooting skills and take technical training courses provided by manufacturer or other providers.

Develop basic understanding of low voltage electrical theory, systems and electronic devices and apply knowledge towards repair of PARCS' devices. Develop basic understanding and skills of programming and reporting functions associated with support and utilization of PARCS systems.

Develop strong understanding of networks and connectivity to ensure maximum systems availability. Ensure the safety and security of equipment and tools are maintained at all times.

Preventative Maintenance: Perform routine preventative maintenance duties including cleaning of equipment, calibrating, replacing electronic/electrical/mechanical modules and other maintenance as recommended by the manufacturer or determined by experience.

Facility Maintenance: Perform the maintenance and repair of parking facilities to include the painting of signs, painting of lines, arrows, signs, curbs, streets and crosswalks, and asphalt patching and repair, install and/or remove traffic and parking signs as needed; order signs and replacement parts as needed.

Perform minor landscaping, drain cleaning, and drainage maintenance duties as needed. Coordinate contractor maintenance and repairs of parking lots, facilities, landscaping, and tree trimming.

Supplemental Responsibilities: Remove coins from parking pay devices, as scheduled; and transport money to and from various offices and payment locations.

Monitor and perform lot counts in various parking locations.

Observe and note parking violations as well as issue citations, as needed.

Assist with placement of signs, cones, barricades, and other traffic/pedestrian control devices and assist event staff as needed. Collect parking fees and direct traffic during special events, as needed.

Provide regular and detailed reporting to management, to include services performed, outages and resolution of same, recommendations for repairs and replacements, and trending of mean-time-between-failures (MTBF) of equipment and systems.

Perform other related duties incidental to the work described herein.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified

Required Qualifications at this Level

Education/Training

Work requires communication and analytical skills normally acquired through a high school education.

Experience

Work requires the ability to perform routine maintenance and repair of parking equipment, coordinate maintenance and repair of parking facilities with contractors, and related maintenance and support activities generally acquired through three (3) years of related experience.

OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Valid NC Driver's license required.

Skills

Basic knowledge of Microsoft Word and Excel. Strong communication and customer service skills.

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Must apply at https://careers.duke.edu/job/Durham-PARKING-SERVICES-ASSISTANT-NC-27710/888872200/

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement

Schedule:

• 8 hour shift
• Weekend availability

Application Question(s):

• Employees must be fully vaccinated and boosted before they start work.

Language:

• English (Required)

Work Location: One location