What are the responsibilities and job description for the STUDENT SERVICES OFFICER position at Duke University?
Duke University:
Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.
The Pratt School of Engineering at Duke University is one of the fastest-rising, highly-ranked engineering schools in the nation. The school consists of four departments with 130 tenure-track faculty members, 1250 undergraduate students, 1400 master’s students, and 600 PhD students. Housed within a university renowned for its programs in the liberal arts, medicine, business and law, Pratt prepares future engineering leaders to address complex challenges with solutions that take into account the complexities and nuances of implementing them. Pratt takes a whole-student approach to education, ensuring students are well-supported throughout their journeys and graduate with the grit and determination required to persevere in their careers and their lives. Pratt is dedicated to the values of diversity, equitability, inclusivity and community in its pursuit of knowledge and service to society.
Occupational Summary
Housed within the Graduate Student Programs and Services (GSPS) team, the Pratt Master’s Student Services Officer will plan, coordinate and administer student-facing activities centrally for all Pratt master’s programs. They will develop, coordinate, and advise on policy related to assigned major programs and collaborate with broader Student Engagement and Support (SES) team within GSPS to deliver an exceptional and supportive master’s student experience.
Work Performed
In collaboration with the director of Student Engagement and Support, make operational and programmatic decisions that have a significant impact on the successful achievement of master’s program strategies and objectives; develop, coordinate, and advise staff regarding program policy and implementation.
Design or modify and deliver programs to help master’s students build essential skills, create community, participate in health and wellness activities, and engage with academic and personal resources. Manage these programs by monitoring and evaluating program effectiveness using qualitative and quantitative research techniques; investigate trends and recommend and implement modifications to improve program effectiveness.
Provide strategic direction and oversight in the following areas:
- Pratt Peers Student Support Network
- Student health and wellbeing programs
- SAB support (Student Advisory Board)
- Student matriculation and onboarding (new student orientation)
- Student program/event management
- Alumni tracking and engagement
- Social media account management
- Graduation planning and implementation
- Budget for, and coordinate master’s student events and other related programs; develop and coordinate new ideas and concepts for program themes, materials and resources to supplement, expand or replace existing program components.
- Partner with SES team and broader GSPS team. Maintain liaison with other programs, offices and departments at Duke to coordinate program business and to accomplish program objectives; interface with external organizations as appropriate to ensure cooperative efforts are enhanced and available resources are utilized.
Perform other related duties incidental to the work described herein. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Preferred Skills:
- Skills using logic and reasoning to identify the strengths and weaknesses of alternative solutions to problems.
- Skills evaluating program performance, summarizing findings, communicating results, and forming an action plan. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, and coordination of people and resources.
Minimum Qualifications
Education
Work requires communications, analytical and organizational skills generally acquired through completion of a bachelor's degree program.
Experience
Work requires three years of experience in program administration or involving academic, instructional or counseling activities to acquire skills necessary to plan, coordinate and implement a variety of program activities and events.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
