READING ROOM COORDINATOR

Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.

Learn more about us: https://dhip.dukehealth.org/about-us

JOB LOCATION

Duke Hospital - 2301 Erwin Rd, Durham, NC 27710

JOB SUMMARY

We are seeking a Reading Room Coordinator (Administrative Assistant) to provide clinical operations support of a complex and confidential nature to Radiology reading rooms located throughout the Duke University Hospital (DUH) campus. Utilize excellent customer service skills to function as the primary reading room coordinator for the Radiology Residents, Fellows and Faculty of the Cardiothoracic Imaging Division. Provide timely and accurate support for the reading room, multi-directional communication (phone, email, jabber, in-person), and actively facilitate key workflows such as imaging exam resulting, outside interpretation requests, and information exchange between Radiologists, technologists and all other healthcare providers.  Act as a positive, collaborative, and flexible team member willing to adjust to a dynamic and fast-paced environment.

JOB DUTIES AND RESPONSIBILITIES

• Politely greet and communicate with reading room customers via phone, email, page, inbox, instant messaging, and in-person. Manage a high volume of inquiries in a timely fashion, and appropriately screen and triage requests to support efficient reading room operations.
• Serve as liaison for all reading room inquiries and accurately obtain and deliver messages to Radiologists, referring providers, technologists and support staff. Demonstrate excellent customer service skills at all times, and adhere to clinical communication expectations for Stroke, Stat, ED and other critical test results.
• Utilize Duke’s Electronic Health Record (MaestroCare) and several additional Radiology-specific systems (Visage, Powerscribe, Powershare, etc.) to support efficient workflows related to imaging protocols, interpretation, and results. Troubleshoot and analyze information from multiple systems and multiple locations, and act as a resource to all customers with respect to imaging orders and results.
• Following established quality review protocols, complete the pre-screening of all cardiothoracic outside interpretation orders. This includes carefully reconciling orders to the date and type of outside images on file, accurately confirming exam accession numbers, requesting outside images when missing, outreach and follow-up with ordering providers/Radiologists, and utilizing MaestroCare tools to fully document all stages of pre-screening. Work collaboratively with the Radiology Image Library team. Advise and supervise the outside interpretation work of other reading room coordinators, and identify and communicate trends to management.
• Respectfully collaborate and proactively assist other reading room team members with daily work activities to support efficient patient care and a balanced workload. Provide on-site support to assigned reading rooms, as well as support for other Radiology divisions, providers, and staff as needed. Work collaboratively with management to meet necessary departmental coverage requirements. Identify and embrace opportunities for reading room workflow improvement and optimization.
• Employ strong medical terminology, medical information system, and critical thinking skills to answer reading room inquiries and minimize Radiologist interruptions. Skillfully address questions related to all imaging modalities including CT, MR, Ultrasound, and X-ray, as well as non-vascular interventional procedures.
• Assist with Lung Cancer Screening CT eligibility reviews, following established guidelines. Compile and summarize Lung Cancer Program data, and assist in preparing regular or special reports to the Duke Lung Cancer Program Committee. Prepare additional reports requiring complex analysis and evaluation of data in work related to the outside interpretation pre-screening program, reading and protocol worklist reviews, and other departmental reports and projects.
• Assist with the training and on-boarding of reading room coordinator staff, as well as reading room orientation for new Radiologists and Medical Students.  Conduct all training activities in a positive and professional manner.

JOB ELIGIBILITY REQUIREMENTS

• High school education or equivalent.
• Two years of administrative support experience of increasing variety and/or complexity.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.