Urgent Care Technician - Immediate Care

Location: Addison

Office Hours: Full-time, Monday-Friday, 8:00-8:00pm (2-3 days/week); With alternating weekends from 8:00-4:00pm

Good enough isn’t for us. Duly Health and Care’s team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our work.

Duly Health and Care works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our team members develop their talents in a way that is rich in personal meaning.  We invite you to join us, fulfill your purpose and make your mark!

Holistic benefits designed to help our team members flourish in all aspects of their lives, including: 

• Comprehensive medical and prescription drug benefits that include medical coverage at 100% (after deductible) when utilizing a Duly provider.
• $5,250 Tuition Reimbursement per year. 
• 40 hours paid volunteer time off. 
• A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact
• 12 Weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members. 
• 401(k) Match
• Profit-sharing program

• The Urgent Care Tech provides direct care to assigned patients, partnering with the RN on duty to coordinate care. Under the direction of a licensed practitioner and according to established procedures performs patient care tasks and procedures as needed to ensure care, comfort, and safety of patients. Effectively explains and performs assigned procedures such as venipuncture, IV insertion and removal, vital signs, etc.
  • Receive and triage patients in the ICC or Express care assessing and evaluating the urgency of the patient symptoms and need for medical attention. Will determine if patient need can be addressed at ICC or transferred to higher acuity facility.
  • Completes patient rounds and responds to phone, nurse and physician requests to ensure that patient and family needs are met in a timely manner
  • Performs delivery of patient care; draws blood, starts IVs, may administer prescribed injections, assist with ambulation and transfer, specimen collection for urine, sputum, feces and phlebotomy; acquisition of 12-lead EKG's; assisting patients with personal care needs, documentation of clinical tests results; completion of all daily/weekly/monthly checklists; performance of wound asepsis.
  • Performs assigned procedures and communicated with patients regarding the process. (e.g. wound care and dressing changes, Intravenous insertion, blood draws and removal, and specimen collection).
  • Application of orthopedic splints, and temporary casting and educating patients on proper crutch/walker/cane usage.
  • Assists Physicians/Mid-level providers with suturing, simple dressings, wound cleansing, post molds set up, and other procedural set ups as directed.
  • Responds to call lights and assist with activities of daily living
• Patient quality improvement and documentation of treatment
  • Participation in quality improvement and sustainability activities
  • Completes and documents patient care activities including: triage assessments into EPIC, ADL, vital signs, weights, and procedure/treatments that were performed
• Maintains inventory and department cleanliness
  • Monitors, requests, and re-stocks patient rooms, storage, service areas, and/or Triage with supplies, ensuring adequate levels are maintained
  • Requests and stores approved supplies and linens according to established procedures
  • Checks assigned daily carts and signs off. Empties and/or replace waste receptacles/needle bins

• High School diploma or GED equivalent
• EMT-Paramedic Certification required
• CPR Certification, Advanced Cardiac Life Support (ACLS) and Pediatric Advanced Life Support (PALS) required
• International Trauma Life Support (ITLS) certifications a plus
• Minimum of 2 years of work experience in an acute care environment is required. Acute care environment includes Emergency Room, Immediate Care Center, or Ambulance.
• At least 1-2 years of experience starting IVs, drawing blood, and administering injections.
• May be required to complete Phlebotomy certification within 6 months of employment.