What are the responsibilities and job description for the PBX Operator position at Dunes Village Resort?
PBX Operator
Job Description:
PBX Operators oversee the daily operations of the phones and radio traffic.
Job Duties:
· Answer all incoming calls and direct guests to the appropriate departments.
· Handle internal calls from guests and staff as well.
· Dispatch maintenance and housekeeping to calls and following up to ensure the calls are completed appropriately and work orders are done as needed.
· Completing guest arrival welcome calls and day before departure calls to ensure guest satisfaction levels are maintained.
· Provide guest with resort and area information as requested.
· Ensure that and guest complaints that need to be escalated to a supervisor are handled immediately.
Job Requirements:
· This position is 90% work in the office. If assistance is needed at the front desks you may be asked to help.
· Must be able to sit, stand and walk for extended periods of time. Must be able to lift at least 50 pounds.
· Minimum of 1 years of pbx or front desk experience is preferred.
· Other duties not listed may be required.
Job Types: Full-time, Part-time
Pay: $14.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Night shift
Work Location: In person
Salary : $14
