Administration

Description : General Summary :

General Summary :

Responsible for effectively managing relationships with all DB USA sales engineers, representatives, and customers. Responsible for sales administration including order processing, delivery, and payment monitoring.

Duties / Responsibilities :

• Assist sales teams on order administration including order processing, monitoring and sales / technical support for Dunham-Bush USA.
• Responsible for managing order entry and order monitoring including order acknowledgement, weekly production schedule, payment, and shipment.
• Represent DB USA Sales, update and follow up on Weekly production Review Meeting and Biweekly Factory Loading Meeting
• Represent Sales Team & Sales Support team with the JDEs system, update and improve JDE processes within department module.
• Coordinate with DB USA sales team to assist when customers visit DB USA with product presentation, plant tour, witness testing, entertainment, etc.
• Lead and attend to all issues related to the specific accounts or projects; ensure that all is attend in a timely and appropriate manner.
• Need to effectively identify product sales strength, weakness, opportunities and communicate effectively to departmental head so that necessary action can be taken to address any shortcomings.
• Must always maintain good relationship with customers and attend to inquiries and help solve problem that may exist during course of work.
• Responsible for warranty claim processing and follow-up with the warranty department to ensure the claims are closed in a timely manner.
• Support cost accountant on order costing & review.
• Responsible for sending sales & technical announcements to reps and customers.
• Periodic website maintenance & updates.

Performs other related duties as assigned by management

Requirements :

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance;

rewarding and disciplining employees; addressing complaints and resolving problems.

Knowledge, Skill and Ability Requirements :

• Excellent integrity and ethical standards.
• Very proactive, innovative, team-player, analytical minded with strong business acumen.
• Excellent sales and technical knowledge in HVAC.
• Good personality and interpersonal skill
• Able to work longer hours when required
• Computer skills including MS Offices, Power Point, etc.
• Must be able to work independently with minimum supervision.

Education and Experience Requirements

• Degree in Engineering / Mechanical / Business Management or equivalent.
• 5 to 7 years exposure in related industry.

Physical Demands and work environment :

• Occasionally / Frequently / Continually required to walk
• Occasionally / Frequently / Continually required to sit for long periods at a desk and working on a computer
• Occasionally / Frequently / Continually required to utilize hand and finger dexterity
• Occasionally / Frequently / Continually required to talk or hear

PI3f1d1d752e99-31181-34657501

Last updated : 2024-07-07