Job Posting for Shift Leader at Dunkin Donuts | HZ Coffee Group LLC
Position Title: Shift Leader
Reports To: Restaurant Manager
Overview
Shift Leaders are generally responsible for coaching Dunkin Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.
Responsibilities Include:
Perform all responsibilities of restaurant team members
Support the Restaurant Manager in meeting operational goals and execution
Ensure Brand standards are met throughout shift including preparation of food and beverages
Communicate shift priorities, goals and results to restaurant team members
Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
Support the training of restaurant team members as needed
Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
Communicate clearly with the next Shift Leader to help prepare him/her for shift
Ensure Food Safety standards are met
Manage Inventory throughout the shift
Provide great guest service and coaches restaurant team members to do the same
Schedule restaurant team members for shifts
Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies
Education/Experience:
Basic computer skills
Fluent in spoken and written English
Previous leadership experience in retail, restaurant or hospitality preferred.
Key Competencies
Works well with others in a fast-paced team environment
On time, demonstrates honesty and a positive attitude
Willingness to learn and adapt to change
Guest focused
Ability to assist with training
Problem solving
Motivating others
Physical Demands/Working Conditions:
Standing on feet
Repetitive motion including bending, stooping and reaching
Lifting objects, ice, products, boxes up to 20 lbs (if applicable)
Wearing a headset
Working in a small space
Brand: Dunkin Donuts
Address: 3124 N Roosevelt Blvd Key West Key West, FL - 33040
Property Description: 24024 - 3124 N Roosevelt
Property Number: 24024
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
Sign up to receive alerts about other jobs with skills like those required for the Shift Leader.
Click the checkbox next to the jobs that you are interested in.