What are the responsibilities and job description for the Shift Leader position at Dunkin Donuts | Shan E Panjab?
SHIFT LEADER
Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin Donuts operational standards and deliver a great guest experience.
Responsibilities Include:
Team Environment - Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner. Support training of Crew Members as directed by Restaurant Manager or Assistant Manager. Communicate goals and hold team members accountable for performance during shift.
Operations Excellence for Guest Satisfaction - Hold guests as highest priority and role model exceptional guest service. Drive sense of urgency through Crew Members to satisfy guests needs and resolve problems.
Profitability - Ensure restaurant standards and marketing initiatives are properly executed during shift. Follow all systems and processes to control labor costs, food costs, and cash throughout shift. Monitor and ensure Crew Members comply with all policies and procedures Comply with all restaurant, Brand, and franchisee policies.
Qualifications:
Skills
NYC Food Handlers card preferred
- Must be able to fluently speak/read English
Required Competencies
- Guest Focus anticipate and understand guests needs and exceed their expectations.
- Passion for Results set compelling targets and deliver on commitments.
- Problem Solving and Decision Making make good decisions based on analysis, experience and judgment.
- Building Effective Teams
- Follow company policies and do the right thing
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Employee complimentary break meal (rules apply)
Brand: Dunkin Donuts
Address: 6401 108th St Forest Hills, NY - 11375
Property Description: Forest Hills
Property Number: 1234