What are the responsibilities and job description for the Multi Unit Leader position at Dunkin'?
Dunkin' Donuts Multi Unit Leader
If you enjoy working in a fast-paced and fun environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Multi Unit Leader for a Dunkin' Donuts franchisee is a great career choice. You may support between 4 and 7 restaurants in your role. The Multi-Unit Leader is responsible for the entire operation of their locations and is expected to adhere to all Brand and Company standards in the pursuit of operational excellence. Our team works together and takes pride in doing a great job. Your market leadership will truly drive business results through people development, effective goal setting, recognition of success, and holding people accountable. By working through their Restaurant Leaders, the MUL is expected to increase sales and maintain profitability while also developing a deep bench team of restaurant leaders and shift leaders. If you are ready to lead and develop winning teams to deliver positive results in guest satisfaction, sales and profitability, then this is the right opportunity for you!
What's in it for you?
- Competitive Pay
- 401K with company match
- Paid Time Off
- Employee discounts
- Quarterly Bonus
- Medical and Dental Insurance with Company contribution
Responsibilities
Profitability
- Establish clear sales goals with each Restaurant Manager for your Network. Create and execute effective action plans and conduct follow up visits that drives accountability.
- Ensure the effective execution of systems & tools that enable Restaurant Managers to control labor, loss prevention, food cost, and cash to established targets.
- Ensure effective execution of all marketing initiatives and product launches.
- Communicates results, recognize top performance, share best practices and encourage collaboration with the entire Management Team so they can learn & achieve results together.
- Ensure the safety and security of the restaurant teams and guests through a focus on preventative maintenance, systems and sanitation.
- Ensures compliance with all Federal and State labor laws within your restaurants.
Operations Excellence for Guest Satisfaction
- Lead by example and promote an environment where the Restaurant Manager and Team members understand there is a sense of urgency to satisfy each and every guest. Teach, coach, and develop them on how to exceed guest expectations with speed and a smile that leads to increased guest satisfaction.
- Review guest feedback and engage the team in developing action plans to improve the guest experience.
- Monitor each restaurant team to make sure they are using Online University and other training tools to foster consistent knowledge with new and existing Crew Members.
- Support participation for the Restaurant Managers at all learning programs so they are continuously learning skills that lead to operational excellence.
Team Environment
- Role model "At Your Service Leadership"; promote a team environment that is positive by fostering respect and mutual trust.
- Provide ongoing feedback to Restaurant Managers and teams through frequent communication. Recognize achievements and resolve concerns in a timely manner.
- Develop high performing leadership teams through rigorous selection, training, performance management and ongoing professional development.
- Coach the Restaurant Managers on how to hire, train and develop the best people and plan staffing levels to meet guest and business needs that drive results.
- Hold self and team accountable for responsibilities, upholding policies and procedures, and coaching teams for improved results.
- Manage personal business expenses and monitor all direct reports expenses, coaching if needed.
Qualifications
- Guest Focus - anticipate and understand guests' needs and exceed their expectations.
- Passion for Results - moves ideas to actions, removes barriers and enables the team to achieve compelling targets.
- Problem Solving and Decision Making - identify and analyze problems, explore various alternatives and use sound business judgment to take decisive action and teach others.
- Building Effective Teams - get the right people in the right places, enabling them to make decisions and celebrate success as a team.
- Developing Direct Reports and Others - provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.
- Interpersonal Relationships and Influence - builds relationships and appropriately uses influence to get things done, gains the trust and support of colleagues and direct reports.
Core Values
Honesty • Transparency • Humility • Integrity • Respectfulness • Fairness • Responsibility •
We look forward to meeting with you, please submit your application today and a member of our hiring team will contact you directly via text / phone.
You are applying for work with a franchisee of Dunkin' Donuts /Baskin-Robbins, not Dunkin' Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.
If you enjoy working in a fast-paced and fun environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Multi Unit Leader for a Dunkin' Donuts franchisee is a great career choice. You may support between 4 and 7 restaurants in your role. The Multi-Unit Leader is responsible for the entire operation of their locations and is expected to adhere to all Brand and Company standards in the pursuit of operational excellence. Our team works together and takes pride in doing a great job. Your market leadership will truly drive business results through people development, effective goal setting, recognition of success, and holding people accountable. By working through their Restaurant Leaders, the MUL is expected to increase sales and maintain profitability while also developing a deep bench team of restaurant leaders and shift leaders. If you are ready to lead and develop winning teams to deliver positive results in guest satisfaction, sales and profitability, then this is the right opportunity for you!
What's in it for you?
- Competitive Pay
- 401K with company match
- Paid Time Off
- Employee discounts
- Quarterly Bonus
- Medical and Dental Insurance with Company contribution
Responsibilities
Profitability
- Establish clear sales goals with each Restaurant Manager for your Network. Create and execute effective action plans and conduct follow up visits that drives accountability.
- Ensure the effective execution of systems & tools that enable Restaurant Managers to control labor, loss prevention, food cost, and cash to established targets.
- Ensure effective execution of all marketing initiatives and product launches.
- Communicates results, recognize top performance, share best practices and encourage collaboration with the entire Management Team so they can learn & achieve results together.
- Ensure the safety and security of the restaurant teams and guests through a focus on preventative maintenance, systems and sanitation.
- Ensures compliance with all Federal and State labor laws within your restaurants.
Operations Excellence for Guest Satisfaction
- Lead by example and promote an environment where the Restaurant Manager and Team members understand there is a sense of urgency to satisfy each and every guest. Teach, coach, and develop them on how to exceed guest expectations with speed and a smile that leads to increased guest satisfaction.
- Review guest feedback and engage the team in developing action plans to improve the guest experience.
- Monitor each restaurant team to make sure they are using Online University and other training tools to foster consistent knowledge with new and existing Crew Members.
- Support participation for the Restaurant Managers at all learning programs so they are continuously learning skills that lead to operational excellence.
Team Environment
- Role model "At Your Service Leadership"; promote a team environment that is positive by fostering respect and mutual trust.
- Provide ongoing feedback to Restaurant Managers and teams through frequent communication. Recognize achievements and resolve concerns in a timely manner.
- Develop high performing leadership teams through rigorous selection, training, performance management and ongoing professional development.
- Coach the Restaurant Managers on how to hire, train and develop the best people and plan staffing levels to meet guest and business needs that drive results.
- Hold self and team accountable for responsibilities, upholding policies and procedures, and coaching teams for improved results.
- Manage personal business expenses and monitor all direct reports expenses, coaching if needed.
Qualifications
- Guest Focus - anticipate and understand guests' needs and exceed their expectations.
- Passion for Results - moves ideas to actions, removes barriers and enables the team to achieve compelling targets.
- Problem Solving and Decision Making - identify and analyze problems, explore various alternatives and use sound business judgment to take decisive action and teach others.
- Building Effective Teams - get the right people in the right places, enabling them to make decisions and celebrate success as a team.
- Developing Direct Reports and Others - provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.
- Interpersonal Relationships and Influence - builds relationships and appropriately uses influence to get things done, gains the trust and support of colleagues and direct reports.
Core Values
Honesty • Transparency • Humility • Integrity • Respectfulness • Fairness • Responsibility •
We look forward to meeting with you, please submit your application today and a member of our hiring team will contact you directly via text / phone.
You are applying for work with a franchisee of Dunkin' Donuts /Baskin-Robbins, not Dunkin' Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.
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