Site IT Lead - Yerkes

Introduction

About DuPont Corporate Functions

To be the best science company in the world, we need more than scientists. We need passionate people who are the best at finance, human resources, law, logistics, and so much more. While we’re deeply rooted in science, DuPont careers span a wide range of skills and disciplines. Our teams are focused on achieving the best results for our customers and the business. They're inspired by innovation, excited by collaboration, and strive to achieve more agile ways of moving the business forward. Learn more about us here: https://www.dupont.com

The Role and Responsibilities

As Site IT Lead for DuPont Manufacturing facility, you will have responsibility for End-to-End Service Delivery for very complex, dynamic, and challenging environments.  Primary responsibilities include ensuring 100% uptime of all site critical systems such as data and voice networks, servers and storage, manufacturing computers, and lab equipment, to name a few.  In the event of failure, IT leaders are expected to oversee expediting service restoration and drive continuous improvement to eliminate risks through the RCFA process.

Leading diverse local teams of DuPont employees and contractors, along with vendor management of local and external partners are key to successful site operations.  IT Leaders are expected to engage frequently with Site Staff, operations, and business leaders to understand the business needs and service opportunities.  Along with local IT activities, Site IT Leaders are expected to support and implement all Corporate IT directives, which will include feedback and guidance on local impact, testing, compliance, etc.

Your Key Responsibilities:

The primary objective of this role is to lead a locations or multiple locations’ IT services.  Responsibilities include, but are not limited to:

• Lead role in managing unique (i.e., Manufacturing, Office Complex, R&D) site IT services that include infrastructure and application domains.
• Analyze user requirements work with the appropriate IT Service delivery group to determine appropriate solution.
• Understand end to end business and manufacturing processes.
• Negotiate technical and non-technical solutions that meet both user and site needs and conform to IT standards and future strategies.
• Execute project management processes-- planning and managing multiple projects, establishing personal and team timetables, and delivery against deadlines.
• Ensure IT compliance programs are implemented and continue to be effective and improve.
• Stewardship and overall LCM (life cycle management) of local IT platforms, software, and infrastructure.

Service Delivery:

• Manage Site IT operations with respect to service delivery.

• Strong Focus on uptime of all critical IT systems.  24x7x365 (not necessarily Process Control)

• Manage ServiceNow tickets to ensure timely resolution

• Key focal point for escalation of critical service tickets.

• Manage on site data centers operations (including Servers, Backup Systems, Phone Systems, Network equipment, etc.)

• Management of out-of-scope computing systems (Labs, Shop Floor, and possibly process control)

• Mid-range responsibilities (Physical touch issues, backups, power concerns, etc.)

• First point of contact for new applications requests (i.e., databases, web, SharePoint, commercial off the shelf (COTS), etc.)
  • Includes new requirements to existing applications or systems.

Communications/Training:

• Manage site expectation and education of all leveraged IT services including, LAN, WAN, Telephony, End User Computing, PCFS (Print/Copy/Fax/Scan), Lotus Notes Support, etc.
• Communicate changes, outages, etc. to site users regarding local critical infrastructure and applications

• Communicate local changes, outages, etc. to leveraged service partners - Liaison
• Ensure IT standards and guidelines are followed at the site including ISO (Information Security Office) policies and Intellectual Property protection, procurement standards, etc.
• IT Process education (Service Desk, Office 365, MyAccess, New Employee Roll-on process, DISO (Disaster Recovery, etc), TCOM MACD, Infrastructure MACD)

New Projects/Change Management

• Drive improvement through key IT initiatives.  Key involvement in IT in initiatives to influence rather than inherit outcome.  Advocate for 24x7 Manufacturing/Operations facility needs that relate to new initiatives.
• Work closely with site Operations and Business Leaders to recommend solutions and improvements to processes and projects.

• Work closely with site Process Control technology groups to develop new apps and ensure business-critical data flow is uninterrupted. (unique to some sites)

Administrative:

• Responsible for Site IT Service delivery, operational plans and budgets that meet objectives and affordability.  This also includes receipt of services for various IT services.

• Understand IT asset portfolio and manage lifecycle according to IT Architectural Standards and plans.
• Assist CRIM (Corporate Records Information Management) Champion in related activities.
• Support CFATS (Chemical Facility Anti-Terrorism Standards) process and requirements at applicable sites.

• Set proper expectations for your team through regular meetings to meet Corporate and Site-specific IT goals and priorities, Safety and Ethics compliance, etc.   

• SAP R3 Security Administrator (unique to some sites)
  • Segregation of duties review (unique to some sites)
• MyAccess Administrator
  • MyAccess requests and approvals (unique to some sites)
• cPass Administrator (unique to some sites)
• Conf Room / Audio Visual Administration (unique to some sites)
• Process control network OMN access administration (unique to some sites)
• Responsible for monitoring, reviewing and scheduling IT workflow for your site(s) through Service Desk management tool (SOM).
• Develop and maintain a site disaster recovery plan for IT assets.

Your Qualification Profile:

• Bachelor's degree in computer related or engineering fields, or equivalent job experience required.
• 5 years of experience working in a similar role
• Knowledge of business processes and service delivery with strong understanding of the integration of business and technology.  Understanding of IT architecture and systems a plus.
• Strong customer orientation and demonstrated ability to work with people at all levels in an organization.
• Project management experience.
• Strong communication skills with the ability to describe technical issues in end-user understandable terms.
• Ability to lead people and develop highly productive teams.

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.

For US Applicants: See the “Equal Employment Opportunity is the Law” poster at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
For our U.S. Affirmative Action Policy, click here.