Service Coordinator

JOB DESCRIPTION

Overview

Are you a highly driven, accountable and career-focused team player with an optimistic outlook? Do you want to provide new and creative input to help the company grow?

Then We Want You!

Mission:

At DuraServ, we are one of the main distributors of commercial door and dock manufacturers. Therefore, we aspire to be the most trusted provider in the industry. Since opening the doors in 2001, our secret to sustaining continual growth has been our culture, which is focused on taking great care of every customer, treating employees well and with respect, and being “first and best” in all markets servicing our customers.

Our Service Coordinators treat each customer with respect and efficiently manage daily schedules for technicians. Providing the best customer service in the industry allows us to continue raising the bar on what quality service looks like.

What you can expect to do:

• Answer phones
• Quote and create service call entry
• Schedule and dispatch calls
• Order parts, as needed, for service work
• Manage leads
• Invoice service work and quoted service work
• Process customer credit card payments
• Post vendor invoices for accounts payable
• Manage the warehouse

Skills we are seeking:

• Excellent customer skills
• Ability to interact professionally with internal and external customer
• Ability to identify additional tasks to be completed and willing to assist other
• Ability to work in a fast-paced environment
• High level of organization

Benefits:

• Continuous training and development program
• We offer a full benefits package including health, dental, vision, supplement insurance plans and a 401K with company match
• The company benefits include life insurance, short and long-term disability
• My Personal Health Assistant program for a healthier you

Equal is Greater

At DuraServ, Inclusion and Diversity are more than just words for us as our teams have a positive impact on our employees, customers and community stakeholders from every background.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. DuraServ is proud to be an equal opportunity workplace.