What are the responsibilities and job description for the RMA Specialist position at DUROFIX Inc.?
Job Description
Duties And Responsibilities
Service / Repair
Perform disassembly of units, diagnosis of operating difficulty, location, and replacement of worn or defective parts within expected times and troubleshoot in accordance with work instructions.
Execute prescribed maintenance, inspections and make decisions as to feasibility of repairs.
Use problem-solving skills to identify complex issues and find solutions quickly and efficiently.
Adhere to safety protocols and guidelines to ensure the safety of themselves and others while working on product.
Keep records of parts used and provide data for billing and/or warranty information.
Manage inventory of spare parts and order replacements as needed to ensure that they are readily available for repairs.
Recognize and report operational irregularities and defective materials for quality control.
Set-up and perform electrical and mechanical tests to ensure product's repair and/or work performed is in conformance with prescribed quality standards and safe operation for customers.
Work from parts sheets, specifications, and drawings.
Provide training or guidance to end users on proper equipment usage and basic troubleshooting procedures.
Maintain proficiency on current line of product through training to drive productivity and high-level quality of repair, while engaging in training on new product to expand capabilities.
Monitor incoming shipment of parts from oversea headquarter to respond to any customers of repair completion ETA.
Customer Support
Respond to customer inquiries and requests via phone, email, chat, or in-person interactions in a timely and professional manner.
Engage with customers to understand product service needs, provide updates on repair progress, answer questions, and address concerns, aiming to resolve them to the customer’s satisfaction.
Assist in performing counter procedures including answering phones, order entry, placing orders, tracking, and assisting walk-in customer traffic.
Ensure accurate and timely order fulfillment, and maintain customer records and databases with up-to-date information, including notes for future reference and analysis.
Handle escalated customer issues and emergencies with composure and efficiency.
Operations
Perform a variety of shipping and receiving duties in accordance with prescribed procedures.
Visually inspect goods received and route for storage, repair and/or service. Regularly update return excel log internally with company file.
Fill and pack orders and repairs for shipment to customers; prepare shipping documents and determine shipping charges.
Fill internal paperwork for placement of inventory
Perform miscellaneous tasks as directed.
Company Description
About Durofix Inc DUROFIXTM is a new brand for the 21st century, and is currently being promoted in Europe, America, Australia, and Asia. We manufacture durable power tools for a wide variety of applications, in the workplace and at home. We believe that by concentrating on innovation and quality we can deliver a friendly and satisfying experience in power tool usage. We believe in designing creative, compact and comfortable power tools for users' optimum operation. We strive to develop the era of Durofix '3C' tool together with our customers.
About Durofix Inc DUROFIXTM is a new brand for the 21st century, and is currently being promoted in Europe, America, Australia, and Asia. We manufacture durable power tools for a wide variety of applications, in the workplace and at home. We believe that by concentrating on innovation and quality we can deliver a friendly and satisfying experience in power tool usage. We believe in designing creative, compact and comfortable power tools for users' optimum operation. We strive to develop the era of Durofix '3C' tool together with our customers.
Duties And Responsibilities
Service / Repair
Perform disassembly of units, diagnosis of operating difficulty, location, and replacement of worn or defective parts within expected times and troubleshoot in accordance with work instructions.
Execute prescribed maintenance, inspections and make decisions as to feasibility of repairs.
Use problem-solving skills to identify complex issues and find solutions quickly and efficiently.
Adhere to safety protocols and guidelines to ensure the safety of themselves and others while working on product.
Keep records of parts used and provide data for billing and/or warranty information.
Manage inventory of spare parts and order replacements as needed to ensure that they are readily available for repairs.
Recognize and report operational irregularities and defective materials for quality control.
Set-up and perform electrical and mechanical tests to ensure product's repair and/or work performed is in conformance with prescribed quality standards and safe operation for customers.
Work from parts sheets, specifications, and drawings.
Provide training or guidance to end users on proper equipment usage and basic troubleshooting procedures.
Maintain proficiency on current line of product through training to drive productivity and high-level quality of repair, while engaging in training on new product to expand capabilities.
Monitor incoming shipment of parts from oversea headquarter to respond to any customers of repair completion ETA.
Customer Support
Respond to customer inquiries and requests via phone, email, chat, or in-person interactions in a timely and professional manner.
Engage with customers to understand product service needs, provide updates on repair progress, answer questions, and address concerns, aiming to resolve them to the customer’s satisfaction.
Assist in performing counter procedures including answering phones, order entry, placing orders, tracking, and assisting walk-in customer traffic.
Ensure accurate and timely order fulfillment, and maintain customer records and databases with up-to-date information, including notes for future reference and analysis.
Handle escalated customer issues and emergencies with composure and efficiency.
Operations
Perform a variety of shipping and receiving duties in accordance with prescribed procedures.
Visually inspect goods received and route for storage, repair and/or service. Regularly update return excel log internally with company file.
Fill and pack orders and repairs for shipment to customers; prepare shipping documents and determine shipping charges.
Fill internal paperwork for placement of inventory
Perform miscellaneous tasks as directed.
Company Description
About Durofix Inc DUROFIXTM is a new brand for the 21st century, and is currently being promoted in Europe, America, Australia, and Asia. We manufacture durable power tools for a wide variety of applications, in the workplace and at home. We believe that by concentrating on innovation and quality we can deliver a friendly and satisfying experience in power tool usage. We believe in designing creative, compact and comfortable power tools for users' optimum operation. We strive to develop the era of Durofix '3C' tool together with our customers.
About Durofix Inc DUROFIXTM is a new brand for the 21st century, and is currently being promoted in Europe, America, Australia, and Asia. We manufacture durable power tools for a wide variety of applications, in the workplace and at home. We believe that by concentrating on innovation and quality we can deliver a friendly and satisfying experience in power tool usage. We believe in designing creative, compact and comfortable power tools for users' optimum operation. We strive to develop the era of Durofix '3C' tool together with our customers.
Salary : $20 - $23
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