What are the responsibilities and job description for the Receptionist ... position at Dutech?
Receptionist
Commonwealth of MA
MRC-245 Commercial Street-Malden, MA 02148
Contract: 5-6 months, can extend
Onsite: 8:45-5PM M-F (Onsite)
Rate: 19-19.85/hr sick leave
MRC Office and client support, including answering telephone, greeting clients, letter writing, and other office tasks as assigned.
*End date is subject to change based on hiring of FT staff*
Opens new referrals in MRCIS assigned to caseload. May be responsible for sending out initial referral packet. (Referral process my change after July) Send Initial Wait list letters to new referrals. May be responsible for updating excel data sheets. Must have 1-2 years of experience with data entry using Excel. May administratively close cases in MRCIS. Transfers cases to assigned counselors on release dates. Takes calls when client is interested in services and forwards case to appropriate person at MRC. (Process will change in near future).
May be asked to participate in Area Office staff meetings conducted by Area Director (Administrator V).
Provides clerical support to counselors, answers telephones and greets clients.
Process case closures, checks for closure dates on MRCIS, records closures on worksheets for monthly reporting, organizes case files and makes of closure folder and files case closures into closed case file cabinets.
Skill
Required / Desired
Amount
of Experience
Microsoft Suite (excel, word, etc) Focus on data entry in Excel
Required
2
Years
Customer Service experience - strong phone and in person communication
Required
2
Years
Possesses strong skills with learning new systems (specifically MRC's database)
Required
2
Years
Prior experience in an office environment.
Required
Job Types: Full-time, Contract
Salary: $19.00 - $19.85 per hour
Benefits:
- Paid time off
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Dedham, MA 02026: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- 2nd Dose Vaccination date -
Experience:
- Microsoft Suite Focus on data entry in Excel: 2 years (Preferred)
- Customer Service strong phone and in person communication: 2 years (Preferred)
- Possesses strong skills with learning new systems: 2 years (Preferred)
- office environment.: 1 year (Preferred)
Work Location: In person
Salary : $19 - $20
