Organization Change Manager

About the role:

As a company founded by service-disabled Veterans, we at DFC (Duty First Consulting) are driven by a duty to serve our clients, our employees, and our community. We are committed to helping organizations achieve their goals by cultivating a team of talented professionals that deliver exceptional service, creative insights, and high-quality results.

DFC seeks an experienced Organization Change Manager to support a project supporting the Department of Veterans Affairs (VA), Veterans Benefits Administration (VBA). The project will support VBA's enterprise-level human capital ideation initiatives and customer experience portfolio and provide project management support, event management and execution, and business process engineering. This position focuses on providing communications and multimedia planning and support. The scope of work and work products are related to being the lead contract point of contact for all change management efforts. This position will also interact with DFC senior leadership and as project requirements dictate, with client personnel at appropriate levels, in the accomplishment of project objectives.

What the role requires:

• Develop organization change management plans and their related specific metrics.
• Facilitate senior level stakeholder engagements.
• Provide viable reference material for users by writing and maintaining user documentation.
• Maintain client confidence and protect operations by maintaining information confidentiality.
• Work toward professional improvement and certifications, maintain current certifications, develop, and maintain professional and technical knowledge by attending educational workshops; review professional publications; establish personal networks; benchmark state-of-the-art practices; participate in professional societies.

What you need to be successful:

• Bachelor's degree preferred.
• Experience in developing and reporting on organization change management specific metrics.
• Ability to work well in a team-based environment.
• Ability to work independently and develop client relationships.
• Ability to lead and facilitate client meetings, conference calls, and capture accurate meeting notes.
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.
• Well-organized with the ability to handle several projects/clients simultaneously.
• Strong analytical skills, presentation development and writing skills.
• Exceptional skills in Microsoft Office Suite.
• Strong work ethic with a commitment to client service excellence.
• Strong client presence.
• Experience working with federal government projects is required.

Other important information:

• Possess and maintain an industry recognized Change Management certification.
• Expertise in leading the development of large organizational change management programs for VA and other Federal Government agencies.
• Ability to obtain a US government security clearance, if needed, is required.
• Applicants must have the legal right to work in the US for any employer; sponsorship is not available for this position.
• Preference will be given to qualified Veteran candidates.

Is consulting the right career for you?

A career in consulting can offer a wide variety of experiences and is a great opportunity for personal and professional growth, but it often requires a bit more time and energy than the standard nine-to-five. The characteristics below are those of a typical consultant in this field; we encourage you to consider if these are applicable to you as you complete your application.

• Thrives when working in a challenging, fast-paced environment.
• Balances competing priorities and fluctuating workloads with composure.
• Works well in teams or independently, as the job requires.
• Commits the requisite hours and effort to ensure deliverables are submitted on time and error-free.
• Dives into new and unfamiliar tasks, employing a learn-as-you-go mentality and problem-solving skills.
• Has the foresight to strategically plan and anticipate next steps and outcomes.
• Uses interpersonal skills to establish and uphold strong client relationships, representing the company positively.
• Values quality in client deliverables and internal tasks
• Enjoys having a high level of responsibility and task autonomy.
• Acts professionally in all circumstances and enjoys creating and nurturing a professional network of peers, clients, and partners.

*Duty First Consulting is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender/sex, marital status, sexual orientation, physical or mental disability, military/veteran status, citizenship status, the basis of genetic information or any other group protected by Federal or State law or local ordinance. People with disabilities who need reasonable accommodation to apply or compete for employment may request such accommodation(s).

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