Member Experience Manager

Overview

DVx Ventures is developing a repeatable process to launch and scale transformational new

companies. Our mission is to create a platform that purposefully builds companies that have a

positive impact on consumers’ lives, help businesses thrive, and have a fundamentally favorable

impact on our economy and society. This team has a proven full-stage track record of changing

the velocity of company trajectories (thus DVx).

Loop is DVx’s second startup and we are well on the way to transforming the $20B global

durable baby goods market. We launched Loop in mid-February 2021 and began with a

concierge MVP test to find and learn from our first customers. We then rapidly moved to build a

self-service checkout experience. We are getting clear signs from the market that Loop is

providing a valuable service, with significant word-of-mouth growth, and are now investing to

build out the Loop team, product and company.

Loop makes parenting easier, more affordable and gentler on the planet by providing families

unrivaled month-to-month access to top-rated used products that are safe and age-appropriate

for each stage of a child’s development. As a membership-based subscription service, Loop

gives parents more confidence and removes the hassle of buying and owning baby gear by

handpicking the best baby gear, delivering items fully assembled to their doorstep, letting

parents and children try things out and use the products that work, and then taking items back

and swapping them out when families are done with them and need the next set of items.

All Loop members are like family to us, and we strive to provide honest advice, personalized

recommendations and the best possible service. When you join Loop, you’re joining a

community of parents who want the best for their baby, their lifestyle, their community and the

Planet.

The Role 

We’re looking for a Member Experience Manager to bring the joy of Loop to our members as we launch into the NYC market. In this role, you will be responsible for delivering an unparalleled member experience to all existing and potential Loop members. This role will have the opportunity to be involved in all facets of the business including account management, product procurement, logistics and customer service. As a part of the team launching Loop into the NYC market, you will be empowered to go above and beyond to delight our customers and challenged to raise the bar on our standards and processes.  

This role will report to the General Manager of NYC. This role is required to be in the NYC area and will be a hands-on, in person role during the launch period.