Job Posting for Facility Solutions Coordinator at DWM Comprehensive Facility Solutions
The Facility Solutions Coordinator (FSC) receives, prioritizes, dispatches, and troubleshoots
work orders from clients to the DWM International Technician Network. The FSC is an essential point of contact for customers and vendors and must abide by DWM culture and standards when providing customer service.
Act as an account and trade specialist, managing and documenting work orders from inception to completion while ensuring prompt technician invoicing
Anticipate client needs by providing proactive, accurate information to clients.
Maximize DWM profits by using the best technician for each individual work order
Understand and manage the relationship between clients, technicians, and DWM
Manage outgoing calls for work order, technician, and invoice management
Source prospective technicians to expand the DWM International Technician Network
Manage information in each system by maintaining updated records and notes.
Maintain an average of 8-10 work orders received, dispatched, and entered into Hera each day, placing priority on emergency and urgent requests while maintaining a total open work order count between 60-80.
Enter accurate proposals to the client for approval on work orders with large scopes
Follow-up on all issued calls within the appropriate time periods while meeting all SLA (Service Level Agreement) requirements
Required to staff on-call shifts which will require some weekend and evening hours Perks and Benefits Full-time, set schedule in a casual, laid back atmosphereProfessional growth opportunities, without the boundaries of a corporate ladderTelework benefitsCompany-subsidized healthcareTuition reimbursement & continuing education opportunitiesGenerous 401K planBonus programGenerous paid time offAwesome events & activities (themed parties, lunch & learns, company sports teams)
Salary.com Estimation for Facility Solutions Coordinator in Winter Park, FL
$39,641 to $55,265
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