Case Manager

Dwyer Workforce Development?s (DWD) mission is to provide comprehensive support to individuals who lack opportunity and aspire to pursue a career in the healthcare industry, alleviate a severe healthcare workforce shortage, and improve the lives of seniors.

Position Summary: Provide case management duties and coordination of comprehensive support and services to Dwyer Scholars.

Position Responsibilities

• Develop a good working knowledge of agency mission, vision, and philosophy.
• Engage with applicants and collect data to determine program eligibility based on DWD policies, application information provided and required documentation.
• Maintain follow up contact as required, with participants through telephone, mail, e-mail, in-person visits, and text messages.
• Responsible for thoroughly and accurately documenting service encounters with Dwyer Scholars, Trainers and Provider/Employer Partners, activities, and interventions as well as demographic information for improvement and evaluation.
• Maintaining current and confidential record keeping systems including updating contacts notes and tracking the progress of Dwyer Scholars in meeting training and employment goals.
• Work with Dwyer Scholars to identify barriers to success; use self-sufficiency development tools and resource solutions and action plans to eliminate barriers
• Provide direct services to Dwyer Scholars in crisis situations ? both on-site and off-site ? including supportive listening, community and resource referrals, goal-setting and appropriate follow-up.
• Secure employment opportunities for Dwyer Scholars through job development activities and effective communication with Provider/Employer Partners.
• Assist Dwyer Scholars in developing and honing job-seeking and workplace readiness skills in preparation for successful employment.
• Provide follow-up services to support job retention, as well, as ongoing engagement opportunities and support to facilitate independence, assisting Dwyer Scholars in maintaining life balance.
• Must maintain client confidentiality and abide by the Data Privacy Act.
• Demonstrate teamwork by cooperating with and assisting co-workers as needed. Attend required meetings, training, seminars, and conferences as needed/required to enhance expertise and professionalism in agency activities as scheduled by the Director and/or funding source, outside agencies, etc. to fulfill job/project(s) requirements.