What are the responsibilities and job description for the Dispatcher position at DX Jobs, Labcorp?
Develops and coordinates the daily route, work, and training schedules of assigned work group. Assists Branch Manager with administrative duties associated with Professional Services operations. Functions as a back-up driver for all routes within a designated geographic area and/or work group for pick-up and delivery service of test samples, supplies, and reports.
Work Schedule:Monday-Friday hours vary between 7am-7pm, additional days and hours may be required based on business needs.
Location: Seattle, WA
Job Duties/Responsibilities
- Utilize route management software to schedule, coordinate and dispatch specimen pickups
- Manage high volume email/phone traffic to coordinate resources (employees, vendors, etc.)
- Responsible for specific service area to ensure best possible solutions for client
- Achieve location productivity and expense targets while meeting customer expectations
- Ensure a balance between customer response time, accuracy and cost/productivity targets
- Follow standard procedures for field requests for service and dispatching calls
- Problem solve and provide potential resolutions for any specimen related issue
- Utilize multiple databases to process requests and inquiries
- Performs a variety of administrative/clerical duties as needed
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