Customer support representative

Job Description :

DXC Technology (NYSE : DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds.

The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience.

Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate.

We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.

Our DXC Insurance Services help our customers optimize and transform operations, lower costs, increase agile new channels to growth.

Our people, technology and best practices improve and automate highly complex business processes middle and back offices- while facilitating customer experience transformation.

We're in search of an experienced and motivated Call Center Support Representative to join our dynamic team. As the face of DXC, you'll play a pivotal role in understanding customer needs and delivering robust, clean, and scalable solutions.

Essential Job Functions :

• Answers telephones and responds to basic customer questions and / or forwards call to appropriate personnel.
• Records call on account history record with results of the inquiry; initiates required confirmation without direct supervision.

Research customer inquiries and responds to appropriate parties in a timely manner.

• Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication.
• Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
• Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.
• Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information.
• Interfaces with team members, management, and customers in reference to customer service issues.
• Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.
• Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.

Basic Qualifications :

• High school diploma or G.E.D.
• Two or more years of customer service or other telephone experience
• Experience working with organizational functions and personnel
• Experience working with fax machines, computer software, and telephone technology
• Entry-level position suitable for individuals with a minimum of 2 years of relevant work experience, particularly in customer service or a related field.
• Demonstrated experience in executing business process transactions with precision and attention to detail.

Other Qualifications :

• Business and analytical problem-solving skills
• Communication skills
• Ability to work independently
• Ability to follow oral and written directions

Work Environment :

• This position is remote and available within the USA.
• Hours of operation are 7 : 00am 8 : 00pm. Shift will be determined based bussiness needs. Total of 8 hours worked per day, M-F no weekends.

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Last updated : 2024-03-23