IT Operations Analyst

For more than forty years, Dynacraft, a division of PACCAR Inc, a diversified global manufacturer of medium and heavy-duty on and off-highway trucks sold under the Kenworth, Peterbilt and DAF nameplates, has provided the company’s truck manufacturing divisions and the PACCAR Parts service parts division with high quality components, sub-assemblies and specialized services.

Company Information
PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!
Division Information
Dynacraft, a PACCAR Company, is headquartered in McKinney, TX. Dynacraft is a diversified global manufacturer of PACCAR medium and heavy-duty truck parts sold under the Kenworth, Peterbilt, and DAF nameplates. For more than forty years, Dynacraft has provided the company’s truck manufacturing divisions and PACCAR Parts service parts division with high quality components, subassemblies and specialized services. Dynacraft’s manufacturing facilities are located in Louisville, KY, and McKinney, TX. Requisition Summary
Dynacraft is looking for an energetic leader to have a significant impact as the IT Operations Analyst. The successful candidate will be responsible for supporting manufacturing IT Operations and Client IT Operations. This entails the upkeep of IT hardware and software components integrated into manufacturing processes and providing IT support services for administrative personnel.
In addition, the IT Operations Analyst will also provide Tier 1 support and triage for server and network infrastructure. This will involve troubleshooting issues, identifying root causes, and escalating to other support teams as needed.
Range of interpersonal contact will include local and division management and staff, Information Technology Division – Renton, and other PACCAR division personnel. Job Functions / Responsibilities
Respond to and resolve incidents and service requests related to IT Hardware and Software, including, but not limited to PC’s, mobile devices, and printers.
Tier 1 coverage for Server, Network, and Data Storage Systems.
Monitor and maintain availability and performance of IT systems.
Identify and implement Continuous Improvement to IT processes and procedures.
Collaborate with other IT teams to ensure the smooth operation of IT systems.
Maintain documentation of IT processes and procedures.
Ensure compliance with IT service management best practices and industry standards.
Perform other duties as assigned Qualifications and Skills
Good verbal and written communication skills.
Self-motivated, well organized, flexible and able to handle the pressure of a high-volume operation
Ability to effectively work with employees at all levels of the organization.
ITSM – IT Service Management experience including incident, request, and problem management. Experience supporting end users through ITIL processes.
IT Asset Management – Tracking and managing the lifecycle of hardware and software assets.
Windows Desktop Support – OS deployment, patching, and troubleshooting.
PC Hardware Support – Diagnosing and repairing computer hardware components.
PC Software Support – Installation, upgrade, and support for end users software including Microsoft Office suite.
Windows Server Support – Managing file server shares and permissions. Print server and shared printer management.
Client Network Support – Managing and supporting client network devices including layer 1 and 2 troubleshooting, static addressing, VOIP, and wireless device configuration.
Mobile Device Management – Deployment, management, and support of Apple mobile devices.
Active Directory Management – Management of AD group, user, and computer/server objects.
Ability to crawl under/over spaces; ability to lift up to 50 lbs.
Ability and willingness to work a flexible work schedule. Education
1-3 years IT Experience preferred.
Bachelor’s degree in computer science, information technology, or related field preferred.
Industry Certifications: Microsoft, CompTIA, ITIL Foundation Certifications desired. Paccar Benefits
As a U.S. PACCAR employee, you have a full range of benefit options including:
Competitive salary and 401k with up to a 5% company match
Fully funded pension plan that provides monthly benefits after retirement
Comprehensive paid time off – Minimum of 10 paid vacation days, 12 paid holidays, and sick leave
Tuition reimbursement for continued education
Medical, dental, and vision plans for you and your family
Flexible spending accounts (FSA) and health savings account (HSA)
Paid short-and long-term disability program
Life and accidental death and dismemberment insurance
EAP services including wellness plans, estate planning, financial counseling and more
Global Fortune 500 company with a wide array of growth and development opportunities
Work alongside experienced goal-oriented colleagues recognized as experts in their field Additional Job Board Information
PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability. At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors, including your education, training, or experience. Additionally, this role is eligible for a full range of benefit options listed above.